Note: The job is a remote job and is open to candidates in USA. NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. The role involves driving business growth by managing data operations, developing visualization dashboards, and supporting team members in a technology-led environment.
Responsibilities
- Independently owns the workstreams assigned to the individual and develops client ready visualization dashboards using tools like Tableau with minimum guidance
- Works with multiple stakeholders, across instruments and workstreams to provide expertise in data management
- Provides structured support to junior team members, including helping them understand tools, logic flows, and standard work practices
- Builds reusable capabilities and templates that improve team efficiency and scalability, ensuring that they are well documented and across service lines
- Analyze the data using tools like SQL, Alteryx, and Databricks
- Design and execute new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specification
- Respond to onshore team/client questions around the data and insights
- Translates complex technical concepts such as screener logics, dashboard workflows, and research methodologies into clear explanations for internal teams and client facing discussions
- Provide ongoing support for subscription customers, such as additional data cuts and responding to questions about the data/methodology with precision and speed
- Support commercialization efforts, including conducting data-driven analysis for proposals, building custom outputs, and conducting product demos with prospective clients
Skills
- Graduate/post graduate from top-tier institute or have pursued a statistical/analytical course from a tier 1 university
- 2+ years of experience in areas related to Data Management, Business Intelligence or Business Analytics. Hands-on experience in managing end-to-end customer surveys, data analysis and visualizations
- Extensive hands-on experience with Tableau, with strong command of dashboard design, interactivity, and performance optimization
- Proven experience using Alteryx for data prep, transformation, and validation at scale
- Proficient in applying statistical and data mining techniques to derive meaningful insights from customer feedback and survey data
- Proactive problem-solver with a strong sense of ownership and attention to detail
- Experience mentoring junior team members and contributing to collaborative team culture
- Excellent interpersonal, written, and verbal communication skills
- Comfort working in a hybrid or remote environment with distributed teams
- Demonstrates resilience and adaptability in navigating change and feedback
- Consistently seeks feedback and iterates to improve performance and team outcomes
- Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research
- Comfort with SQL and Python (preferred), especially for data manipulation, automation, or analytics tasks
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