Note: The job is a remote job and is open to candidates in USA. Genesis10 is currently seeking a Technical Writer for a contract position with a Global Financial Institution located in Newark, DE. This role will focus on the complete rebuild and redesign of all enterprise-level documentation from scratch, including procedures, user guides, and training materials.
Responsibilities
- Focus on the complete rebuild/redesign of all documentation from scratch including Procedures, User Guides, and Training docs
- Migrate all customer facing content from SharePoint into Confluence
- Create clear, concise procedural docs, job aids, and training materials
- Build a fully structured Confluence documentation library that includes intuitive page hierarchies, templates, navigation, labeling, and content organization best practices
- Work within existing Confluence spaces, standardizing page layouts, improving searchability, and ensuring documentation is easy for teams to consume and maintain
- Collaborate with subject matter experts to gather, clarify, and validate technical information, ensuring that all content is accurate, consistent, and aligned with updated documentation standards
- Deliver fully rewritten procedure and user documentation
- Create new Confluence pages and an organized documentation library
- Develop mixed-media training and onboarding materials (quick starts, how-tos, reference sheets)
Skills
- 5+ years technical writing experience
- Strong ability to simplify and structure complex processes
- Expert in Microsoft Word and Confluence
- Familiarity with SharePoint pages, lists, and document libraries
- Excellent interviewing, organization, and content-structuring skills
- Ability to work independently and deliver high-quality content quickly
- Experience with documentation redesign, cleanup, or migration is highly preferred
- Familiarity with technical Business Continuity & Operational Resiliency concepts
- Understanding of relationship between, and flow from Policy, Standards, Process, & Procedures
Benefits
- For contract roles, Genesis10 offers the benefits listed below.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
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