Note: The job is a remote job and is open to candidates in USA. Google Operations Center helps Google users and customers solve problems and achieve their goals through a culture of continuous improvement and collaboration. The Marketing Program Management Manager will lead client relationships, cross-functional teams, integrated marketing strategies, and account expansion initiatives, with a focus on email, push, loyalty, and lifecycle marketing.
Responsibilities
- Serve as the senior point of contact for key clients, owning the relationship and acting as a trusted strategic advisor
- Develop a deep understanding of each client’s business goals, industry trends, and marketing challenges
- Translate client objectives into actionable strategies and integrated marketing plans
- Lead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholders
- Lead a cross-functional team of program managers, analysts, and platform specialists across global time zones
- Foster a high-performance, collaborative team culture focused on continuous improvement and shared success
- Ensure projects are delivered on time, on budget, and to the highest quality standards
- Collaborate with internal marketing strategists, data analysts, and capability leads to design omnichannel campaigns—particularly focused on email, push, and loyalty channels
- Identify opportunities for innovation in personalization, segmentation, lifecycle marketing, and customer journeys
- Help shape and evolve our service offerings by bringing market insights and client feedback to leadership
- Identify new opportunities within accounts to expand our support across services, products, or geographies
- Write and present proposals and new work recommendations to clients
- Partner with business development and senior leaders to pitch and onboard new client programs when needed
Skills
- 10+ years of experience leading client-facing teams in an agency or in-house marketing environment
- 5+ years in account management or client services, with demonstrated success owning senior-level relationships
- 5+ years experience on email marketing automation technology tools and CRM; bonus if experience includes push, SMS, and in-app channels
- Strong understanding of digital marketing KPIs and analytics; ability to translate data into strategic insights
- Exceptional communication skills—written, verbal, and presentation—with the ability to engage and influence at all levels
- Ability to move fluidly between high-level strategic thinking and day-to-day execution oversight
- Knowledge of and/or experience with loyalty programs, retail marketing, growth marketing, consumer marketing (B2C), or customer lifecycle strategy
- Experience with digital marketing platforms such as Salesforce Marketing Cloud, Oracle Responsys, Marketo, Iterable, Braze, or similar
- Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects
Benefits
- Competitive wages
- Comprehensive health care including medical, dental and vision coverage
- Gender-neutral baby bonding leave
- 24-26 week birth-parent maternity leave
- Generous life, accident and disability insurance minimums
- Free meals and snacks for employees who work onsite
- Fun onsite experiences for employees who work onsite
Company Overview