Note: The job is a remote job and is open to candidates in USA. Abbott is a global healthcare leader serving patients through diagnostics, medical devices, nutritionals, and medicines. The Associate Clinical Experience Analyst provides clinical expertise and operational support for PreventionGenetics’ rare disease customer-facing team by handling medical inquiries and escalations, developing clinical training, collaborating with laboratory and pathology teams, and improving workflows.
Responsibilities
- Acts as a clinical liaison for both internal and external customers, addressing elevated inquiries
- Facilitates elevation and documentation process for Unsolicited Medical Inquiries across product portfolio
- Provides product-specific clinical training, including content creation and collaboration with training teams
- Collaborates with laboratory and pathology teams to ensure accurate case resolution and process improvements
- Monitors metrics for clinical inquiries and elevations, and identifies trends for corrective and preventative actions
- Investigates escalations to identify process gaps and recommends retraining or workflow adjustments
- Documents all information according to standard operating procedures
Skills
- Bachelor's Degree in a field related to essential duties; or Associates Degree and 2 years of relevant experience.; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day
- Ability to work weekdays, nights and/or weekends and overtime as needed
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