Note: The job is a remote job and is open to candidates in USA. The Veterans Health Administration's Veterans Crisis Line provides 24/7 suicide prevention and crisis intervention services to Veterans, Service Members, and their families. The Program Analyst supports the Data & Information Department by maintaining data integrity, analyzing statistical trends, and evaluating methodologies for call center operations. The role also coordinates survey sampling and reporting activities.
Responsibilities
- Helping to manage documents and historical records to maintain data accuracy and integrity of databases, spreadsheets, tables, and data warehouse
- Identifying irregularities in statistical trends or in statistical data
- Evaluating, selecting, and modifying statistical methodologies and techniques to determine the most appropriate procedures for efficiency, reliability, and feasibility in call center operations
- Coordinating the determination of the scope of surveys, optimum sample sizes, appropriate sampling procedures, and quantification of the reliability of estimates based on samples
- Performs other duties as assigned by management
Skills
- * **Specialized Experience:** You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization
- Conducting reporting activities including forecasting, real-time data management and analysis, and historical reporting
- Preparing comprehensive reports on call center or departmental metrics for management or supervisory officials
- Maintaining data accuracy and integrity of databases, spreadsheets, tables, and reports
- Utilizing various software packages (such as Microsoft Access, Excel, Power BI, SharePoint, etc.) to prepare special reports and forms
- Identifies needs; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.(**NOTE:** This experience must be supported by your resume to be creditable.)
- * **Education:** Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree OR LL.B., or J.D., if related
- * **Combination:** A combination of graduate-level education and experience, as described above, may be used to qualify for this position. This combination must have equipped you with the necessary knowledge and/or experience to successfully perform the duties of this position. Combinations of experience and education must total at least 100% as outlined in OPM Qualifications policy
Benefits
- A career with the U.S. government provides employees with a comprehensive benefits package.
- Employees and their families have access to a range of federal benefits.
- Flexible Schedule may be available after training.
- This is a remote position; selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.
- Veterans seeking employment at VA have access to career development services and coaching and reintegration support for military service members.
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