Note: The job is a remote job and is open to candidates in USA. iA is a pharmacy fulfillment company providing software and automation solutions for pharmacy operations. The Business Development & Sales Operations Specialist will generate qualified leads through proactive outreach while supporting sales operations through CRM management, reporting, appointment scheduling, sales collateral, and process improvement.
Responsibilities
- Proactively cold call, email, and engage with prospective customers to generate interest and book qualified meetings for the sales team
- Own pre-booking tradeshow/event appointments & post tradeshow/event follow ups on leads
- Research target accounts and identify key decision-makers to expand outreach efforts
- Maintain a consistent follow-up cadence using multi-channel outreach (phone, email, ZoomInfo and LinkedIn)
- Quality leads based on established BANT criteria (e.g., budget, authority, needs, and timing) and ensures smooth handoff to the sales team
- Collaborate with Marketing to optimize/refine outreach messaging and contribute continuous feedback on customer engagements
- Customize outreach messaging to resonate with specific customer pain points and industry needs/trend
- Monitor key performance metrics (e.g., meetings booked, response rates, conversion rates) to track outbound success and adjust as needed
- Stay consistently informed on industry trends, competitive landscapes, and customer challenges to identify new opportunities for outreach
- Develop strategic account penetration plans with account executives to prioritize high-value prospects and accelerate lead generation efforts
- Manage and maintain CRM records (e.g., Salesforce) to ensure accurate, up-to-date information on leads, contacts, and opportunities is being adhered to
- Assist AEs with scheduling new customer meetings
- Prepare sales collateral and supporting materials for in-person meetings and outreach activities
- Contribute to cross functional process improvements, templates, and outreach best practices to increase team efficiency
- Develop and maintain proposal templates and slide decks to standardize outreach and customer presentations
- Provide competitive intelligence by monitoring competitor activity and sharing insights with the sales & marketing team
Skills
- * Minimum of 3 years of experience in Sales, Business Development, or Sales Support roles
- * Experience prospecting in pharmacy automation/healthcare with preferred skills in selling to a buyer(s) in Senior Director / C-level roles
- * Managing & maintaining a detailed robust sales pipeline of mixed market customers (commercial, health system & government)
- * A track record of meetings or exceeding KPIs such as booked meetings, response rates, and pipeline contribution
- * Previous experience in outbound and/or account-based marketing; ability to quickly understand customer's “real” needs
- * Strong organizational and time-management skills, with the ability to prioritize multiple tasks
- * High attention to detail and the ability to manage multiple projects simultaneously, including event logistics and sales collateral preparation
- * A proactive mindset, with a drive to meet goals, learn, and contribute to sales team success
- * Familiarity with CRM systems (Salesforce preferred) and sales engagement tools like ZoomInfo, Outreach, or LinkedIn Sales Navigator
- * Excellent written and verbal communication skills, with the ability to tailor messaging for different industries and customer pain points
- **Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.**
- * A problem-solving mindset with a proactive approach to process improvement and team collaboration. Six Sigma certified is a plus
Benefits
- Commission payments
- Generous time off policy that allows you to put your family first
- Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company
- Competitive benefits
- Talent development opportunities
- Commitment to professional development
- Working for a company where your voice is heard
Company Overview