Note: The job is a remote job and is open to candidates in USA. DaVita Kidney Care is a healthcare organization focused on kidney care and revenue operations. The Product Analyst will drive innovation across admissions, insurance management, referral, and patient engagement applications by analyzing user needs, defining requirements, facilitating software development, and aligning operational and technical stakeholders. The role also leads discovery, data-informed product decisions, user acceptance testing, change management, and ongoing product ownership.
Responsibilities
- **Discovery Lead:** Lead upstream discovery efforts, conduct systematic value vetting, and assess the ROI and business impact of proposed changes to ensure alignment with business goals
- **Data Driven:** Leverage data analysis and direct user feedback to inform product decisions, translating complex insights into compelling narratives and actionable recommendations
- **System & Tech Orientation:** Serve as the Subject Matter Expert (SME) on system interactions, creating detailed process maps and understanding how data capture and processes across multiple systems are interrelated
- **Ops / UAT Driver:** Drive operational readiness and User Acceptance Testing (UAT) by facilitating user studies, focus groups, and championing the Voice of the Customer (VOC)
- **Solution Mindset:** Conduct root-cause analysis on system issues and translate complex challenges into clear technical requirements. Identify alternative operational workarounds when ideal technology solutions are delayed
- **Communications & Facilitation:** Act as the primary change management driver. Effectively lead working sessions (e.g., requirement reviews, status meetings) to ensure seamless handoffs, field readiness, and cross-functional alignment
- **Building Product Expertise:** Develop deep, product-specific expertise and take comprehensive ownership of the ongoing value delivered to the operations teams and end-users
Skills
- High school diploma or equivalent required
- Minimum of two (2) years' experience in product analysis, business systems analysis, software product management, or a related field
- Experience operating within Agile/Scrum environments and familiarity with the Software Development Lifecycle (SDLC)
- Proficiency in digital product management and collaboration tools (e.g., Jira, Confluence, Visio, Lucidchart)
- Resourceful and agile with a drive to investigate problems; proven ability to successfully navigate an autonomous work environment
- Experience with user testing, QA collaboration, and facilitating User Acceptance Testing (UAT)
- Excellent written and verbal communication skills, including the ability to translate technical concepts to diverse audiences and create executive-level documentation
- Bachelor's degree preferred
- Proficiency in analytical tools (e.g., Excel, SQL, Tableau) preferred
- Experience in healthcare, revenue cycle, or enterprise-level initiatives preferred
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) match
- Paid time off
- PTO cash out
- Family resources
- EAP counseling sessions
- Access to Headspace®
- Backup child and elder care
- Maternity/paternity leave
- Professional development programs to help strong performers grow within their career
- On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning
- Remote work arrangement
Company Overview
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