Note: The job is a remote job and is open to candidates in USA. Lumen Technologies provides secure, high-performance connectivity across cloud, edge, and AI workloads through its expansive fiber network and connected ecosystem. The Operations Technician II supports Professional Services Control Center customers by troubleshooting, isolating, monitoring, and maintaining complex network systems while communicating with customers and documenting activities.
Responsibilities
- Supports Network Operations Center and Repair activities for PSCC customers
- Resolves complex network problems involving network hardware, fiber, colo space and power
- Uses software and hardware tools to identify and diagnose network, hardware, and software problems for PSCC customers; conducts complex network monitoring, troubleshooting, and maintenance activities
- Provides high quality communication to customers via Ticket System, Phone, Email, and IM/Chat. Manage time efficiently and document all actions in the ticket system
Skills
- Understanding of Optical DWDM Transport Equipment (Infinera, Alcatel/Nokia, Ciena 6500, and/or Waveserver)
- Experience supporting Dark Fiber and Wave products Alarm Monitoring Systems (i.e. RFM, Solarwinds)
- Associate degree or equivalent education and relevant experience
- Minimum 3+ yrs related experience in specific area or equivalent
- May require technical certification
Benefits
- This position supports a remote work environment
- A comprehensive package featuring a broad range of Health benefits
- Life benefits
- Voluntary Lifestyle benefits
- Other perks that enhance your physical, mental, emotional and financial wellbeing
Company Overview
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