Benefits
Comprehensive Health Coverage – Medical, dental, and vision plans to keep you
and your family healthy.
Future Security: 401(k) with matching
Student Loan Support – Up to $10,000 repayment assistance, because we invest
in your future.
Educational Tuition Assistance
Competitive Pay & Full Benefits – A salary and package designed to reward
your expertise and dedication.
Job Summary
The Supervisor, Collections serves as the frontline leader within the
collections team, responsible for managing daily operations, guiding team
members, and ensuring compliance with established procedures and regulations.
This role focuses on improving cash flow, minimizing bad debt, and maintaining
positive client relationships. While providing hands-on support, the Supervisor
collaborates with internal departments to address payment issues, resolves
escalated accounts, and monitors team performance.
Essential Functions
Supervises daily activities of the collections team, ensuring compliance with
organizational policies, procedures, and regulatory guidelines.
Monitors and evaluates team performance, providing regular feedback,
coaching, and training to meet individual and departmental goals.
Develops and implements collection strategies to reduce delinquency and
improve cash flow.
Reviews and resolves escalated accounts or disputes, coordinating with
internal departments and external clients as necessary.
Ensures accurate documentation and maintenance of records related to
collections, payments, and account resolutions in accordance with
organizational and regulatory standards.
Analyzes collection data to identify trends, opportunities, and areas for
improvement, preparing detailed reports for management.
Participates in hiring, onboarding, and training new team members to ensure a
high-performing and compliant workforce.
Collaborates with internal stakeholders, such as billing, customer service,
and legal, to address and resolve payment or account issues.
Contributes to the development of policies and procedures related to
collections, recommending changes to enhance efficiency and effectiveness.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.
Qualifications
H.S. Diploma or GED required
Associate Degree in Finance, Business Administration, or a related field
preferred
3-5 years of experience in collections, accounts receivable, or a related
field required
1-2 years of supervisory or team leadership experience preferred
Knowledge, Skills and Abilities
Strong understanding of collections processes, regulations, and compliance
standards.
Proficiency in collections software and financial systems.
Excellent communication and interpersonal skills to interact with team
members, clients, and stakeholders effectively.
Strong analytical and problem-solving skills with the ability to resolve
complex issues.
Demonstrated ability to lead, coach, and motivate a team to achieve
performance goals.
High level of attention to detail and organizational skills.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other
relevant software.
We know it’s not just about finding a job. It’s about finding a place where you
are respected, valued and where your work is purposeful and fulfilling. A place
where your talent is recognized, professional development is encouraged and
career advancement is possible.
The Shared Services Center - Nashville provides business office support
functions like billing, insurance follow-up, call center customer service, data
entry and more for hospitals and healthcare providers. But we're not only about
work. We know employing a skilled and engaged team of professionals is vitally
important to our success, so we make sure to offer competitive benefits,
recognition programs, professional development opportunities and a fun and
engaging team environment.
Community Health Systems is one of the nation's leading healthcare providers.
With healthcare delivery systems in 36 distinct markets across 14 states, CHS
operates 69 affiliated hospitals with more than 10,000 beds and approximately
1,000 other sites of care, including physician practices, urgent care centers,
freestanding emergency departments, imaging centers, cancer centers, and
ambulatory surgery centers.