Note: The job is a remote job and is open to candidates in USA. Connective is a mission-driven civic technology and social services nonprofit focused on making support systems more connected, empathetic, and accessible. The Program Manager will lead the design, implementation, operations, and continuous improvement of Disaster Case Management and Temporary Housing programs, while coordinating stakeholders, analyzing data, managing technology tools, and supporting equitable services for flood-affected households.
Responsibilities
- Plan, implement, and continuously improve programs using project management and human-centered design approaches
- Define stakeholder roles, responsibilities, timelines, and success measures to support effective execution
- Build and maintain productive relationships with internal teams, community partners, and external stakeholders
- Establish communication, reporting, and feedback processes that drive alignment and accountability
- Oversee program operations, monitor service quality, and ensure compliance with program standards
- Identify issues, implement sustainable solutions, and maintain clear documentation of processes and best practices
- Analyze program data to identify trends, measure performance, and inform decision-making
- Manage program use of Salesforce and other tools, gather user feedback, support training, and translate business needs into technical requirements
- Advance equitable access to services by centering the needs of historically marginalized communities
- Navigate changing priorities and respond effectively to crises in a fast-paced environment
- Lead training, stakeholder meetings, case coordination, and partner engagement activities
- Monitor assessments, manage caseload allocation, coordinate housing placements, resolve program issues, and prepare reports for funders and leadership
Skills
- 4+ years of experience in program, project, design management, or strategy roles, including end-to-end management of technology-enabled initiatives such as CRM implementations
- 1-3 years of experience leading, supervising, or managing teams and cross-functional stakeholders
- 1-3 years of experience working in a nonprofit, social services, or high-volume customer service environment
- Strong written and verbal communication skills, with the ability to translate user needs into actionable recommendations for leadership
- Exceptional organizational skills, attention to detail, and commitment to Connective's mission of expanding equitable access to social services
- This role is not eligible for employer visa sponsorship
- Experience gathering, documenting, and translating end-user requirements into actionable process or technology solutions
- Proficiency with Excel or Google Sheets, including data cleaning, organization, analysis, and reporting
- Experience working with Salesforce or other CRM platforms to support program operations and user needs
- Familiarity with nonprofit or social services programs, such as case management, benefits navigation, disaster recovery, or related service delivery models
- Bachelor's degree or equivalent combination of education and relevant professional experience
- Bilingual English/Spanish skills are a plus
Benefits
- Annual bonuses based on your contributions and performance
- Cost of living increase offered based on your contributions and performance
- Medical, dental, vision, short-term and long-term disability, and life insurance starting on day one
- 401(k) plan with employer match of up to 6%
- Health Savings Account (HSA) or Flexible Spending Account (FSA) available
- 20 days of PTO/floating holidays plus 11 paid company holidays
- Parental leave: 8 weeks at 100% pay, 4 weeks at 50% pay, plus up to 4 additional unpaid weeks; includes adoption of a child
- Access to a comprehensive Employee Assistance Program (EAP), including mental health and legal resources for you and your family
- Employees may work from anywhere within the Houston area, with additional flexibility to travel to local counties. (Kerr, Kimble, Harris, Ft Bend, Galveston, Montgomery, Waller, and Brazoria).
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