Note: The job is a remote job and is open to candidates in USA. Vallen USA is seeking an Operations Analyst I to support RFID-enabled inventory management solutions and field implementations. The role assists with installing, configuring, testing, and supporting RFID systems, while also providing customer training, analyzing operational data, maintaining implementation documentation, and supporting inventory management improvements.
Responsibilities
- Assist with the installation and deployment of RFID-enabled Grab and Go storeroom solutions at customer sites
- Support project teams during customer onboarding, site assessments, inventory setup, and go-live activities
- Configure, test, and verify RFID hardware, readers, cabinets, kiosks, networking equipment, and supporting software
- Conduct system testing, validation, and troubleshooting activities to support successful implementation
- Assist with inventory loading, item labeling, and RFID tag application activities
- Document installation activities and implementation outcomes
- Serve as an on-site resource during implementation activities and customer launches
- Provide basic training to customer personnel on system operation, inventory processes, and best practices
- Document customer requirements, operational challenges, and opportunities for process improvement
- Respond to customer inquiries and escalate technical issues to appropriate support resources as needed
- Collect, review, and analyze inventory, utilization, and operational data
- Monitor implementation metrics and support continuous improvement initiatives
- Assist in the development of reports, dashboards, and performance tracking tools to measure adoption and system performance
- Identify trends, discrepancies, and opportunities to improve inventory accuracy and operational efficiency
- Support the standardization of implementation processes, documentation, and best practices
- Maintain accurate project records, implementation checklists, and site documentation
- Assist with inventory audits, cycle counts, and reconciliation activities
- Support customer inventory management programs by helping ensure inventory accuracy, replenishment effectiveness, and compliance with established operational standards
- Collaborate with cross-functional teams to improve operational efficiency, customer satisfaction, and solution performance
- Adhere to company safety policies, customer site requirements, and operational procedures
Skills
- Equivalent combination of education, training, and relevant experience may be considered
- Strong analytical, organizational, and problem-solving skills
- Proficiency with Microsoft Office applications, including Excel
- Ability to learn and apply new technologies, software applications, and operational processes
- Strong verbal and written communication skills
- Demonstrated customer service and relationship management skills
- Valid driver's license
- Bachelor's degree in Business, Supply Chain, Operations, Information Systems, Engineering, or a related field preferred
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