Note: The job is a remote job and is open to candidates in USA. Crum & Forster is a leading travel insurance provider, hiring for an NOL Customer Service Representative. This role focuses on providing excellent customer service and managing Notice of Loss intake for claims, allowing for growth and development in the customer service domain.
Responsibilities
- Provide Daily phone coverage for the Notice of Loss 800 number while adhering to scripts and best practices related to all customer interactions
- Assist customers by setting up claim first notices
- Keep accurate records of all customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken
- Provide accurate and timely answers to routine claim inquiries and update claims in the appropriate claim system while following standard call flows
- Serve as a customer advocate in all interactions to provide an outstanding customer experience
- Perform other related duties as needed to fulfill job and unit needs
- Embrace and practice Pete’s Principles
Skills
- High School Degree or GED required
- Demonstrated knowledge of and familiarity with Microsoft Office software
- Knowledge of principles and processes for providing quality customer service. This includes assessing customer needs, meeting quality standards for services and evaluating customer satisfaction
- Strong active listening skills demonstrated by giving full attention to what other people are saying
- Ability to communicate information verbally and in writing so that others will understand the message being conveyed
- Demonstrated great teamwork skills: willingness to help others, adaptability to team goals, building and leveraging relationships, capable of training others
- One to two years of prior customer service experience preferred
- Familiarity with claims, imaging and workflow systems is a plus
Benefits
- Competitive compensation package
- Generous 401K employer match
- Employee Stock Purchase plan with employer matching
- Generous Paid Time Off
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
- Tuition reimbursement
- Industry related certifications and professional training to keep you progressing on your chosen path
- A matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
Company Overview