Note: The job is a remote job and is open to candidates in USA. Arbor Bank is a financial institution seeking a Mortgage Operations Loan Processor to handle loan processing activities. The role involves managing loan applications, ensuring compliance with guidelines, and maintaining communication with underwriters and stakeholders throughout the loan process.
Responsibilities
- Process all mortgage loans designated for sale to the secondary market, ensuring compliance with investor guidelines and regulatory requirements
- Coordinate the collection of required documentation from loan originators, customers, and investors to complete mortgage requests
- Communicate directly with underwriters to address and fulfill underwriting conditions in a timely manner
- Review and verify the accuracy of all loan documentation, including: Credit reports, Appraisals, Flood certifications, Rate lock agreements, Income and asset documentation, Verifications, Disclosures, Any other pertinent materials
- Manage the loan pipeline to ensure timely processing and delivery of loans
- Monitor compliance with internal policies and external regulations throughout the loan process
- Maintain clear and professional communication with all stakeholders to ensure transparency and efficiency
- Project a professional image in dress, manner, communication, and focus
- Demonstrate commitment, dependability, and respect for other team members
- Regular and predictable attendance, punctuality, and adherence to agreed-upon schedule of availability
- Proactively work toward achievement of personal, branch and department sales and customer service goals
- Perform physical requirements as described in the Physical Requirements section
- Performs other duties as assigned
Skills
- High school diploma or equivalent required; associate or bachelor's degree in business, finance, or a related field preferred
- Minimum of 1 year of mortgage loan processing experience
- Self-discipline, organized, and capability of handling multiple projects and deadlines
- Strong organizational skills and attention to detail in a fast-paced, deadline-driven environment
- Ability to identify and resolve documentation discrepancies or missing items
- Proficiency in Microsoft Office Suite and other mortgage-related software platforms
- Working knowledge of the Encompass Loan Origination System (LOS), including navigation, document management, and workflow processing
- Familiarity with secondary market loan requirements and investor guidelines
- Understanding of mortgage loan documentation, including credit reports, appraisals, flood certifications, income and asset verification, and disclosures
- Knowledge of underwriting processes and the ability to interpret and fulfill underwriting conditions
- Experience with pipeline management and tracking loan progress from application through funding
- Knowledge of compliance regulations related to mortgage lending, including TRID, RESPA, and HMDA
- Familiarity with loan origination systems, especially Encompass, is strongly preferred
- Experience working in a regulated financial institution or mortgage lending environment is a plus
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