Note: The job is a remote job and is open to candidates in USA. Calix is a company that enables Communication Service Providers to transform their businesses through its AI-powered platform. The Manager of Technical Program Management will lead a team overseeing critical programs, ensuring the seamless delivery of products and services while aligning technical and business teams with the company’s strategic goals.
Responsibilities
- Lead and inspire a team of Technical Program Managers, BI Engineers, and Release Managers, to foster a culture of collaboration, technical excellence, and accountability
- Implement best practices for cross-functional team management, stakeholder engagement, and agile methodologies
- Coach and develop team members through regular feedback, career development planning, and performance management
- Oversee large-scale, highly complex technical programs spanning cloud software, networking hardware, and embedded systems
- Establish PMO governance frameworks, ensuring consistency in program execution, risk management, and resource planning
- Drive cross-functional program delivery, integrating software development, hardware engineering, cloud operations, and QA/testing teams
- Run programs as value streams requiring cross-team collaboration, delivering quantifiable value at a defined cadence using a Scaled Agile (SAFe) framework
- Manage all sprint-related activities including backlog grooming, sizing, and retrospectives
- Lead end-to-end release management, ensuring the efficient rollout of cloud-based software, firmware, and network hardware
- Collaborate with Engineering, DevOps, Product Management, and QA to establish CI/CD pipelines, release gates, and rollback mechanisms
- Define automated testing strategies, branching strategies, and versioning methodologies for seamless software and hardware updates
- Drive teams to adhere to commit criteria, bug backlog metrics, release schedules, and milestones
- Contribute to continuous process improvements that enhance the efficiency of release tooling and delivery pipelines
- Manage, approve, and maintain Change Management and Risk Management plans
- Establish automated monitoring and incident management processes for tracking risks across programs and releases
- Facilitate technical post-mortems with diligent documentation, follow-up, and continuous improvement actions to enhance program reliability
- Manage the overall development lifecycle of solutions end-to-end, owning complex programs with significant bottom-line impact
- Understand and drive adherence to overall branch strategy, development, integration, and release processes
- Conduct regular program reviews ensuring cross-functional alignment on priorities, dependencies, and delivery commitments
- Manage a multimillion-dollar portfolio across programs, ensuring optimal resource allocation and cost efficiency
- Develop data-driven forecasting models for program staffing, hardware procurement, and cloud infrastructure scaling
- Establish a data-driven approach to track program milestones, dependencies, and KPIs
- Develop analytical and real-time dashboards that highlight trends, risks, issues, and planned-versus-actual performance metrics
- Leverage AI-driven analytics to track release schedules, software quality, and operational performance
- Provide executive-level reporting on program progress, risk factors, and business impact
Skills
- Education: Bachelor's or master's degree in engineering, Computer Science, Business, or a related field
- 10+ years of experience in technical program management
- At least 5+ years in a people leadership role with experience conducting regular 1:1s, delivering performance feedback, coaching conversations, and managing employee performance
- Deep experience in high-tech networking, cloud infrastructure, or related industries; strong knowledge of cloud platforms (GCP, AWS, or Azure) and large-scale software releases
- Strong background in Agile methodologies (Scrum, Kanban, SAFe) and software development lifecycle management
- Proven track record of leading release management functions in a fast-paced, technology-driven environment with CI/CD pipelines and DevOps practices
- Excellent communication, interpersonal, and presentation skills with demonstrated ability to manage relationships across executives, engineers, and cross-functional teams
- Strong analytical and problem-solving skills with the ability to resolve complex challenges and make strategic decisions quickly
- MBA or Master's degree strongly preferred
- Experience building executive analytics dashboards
- Familiarity with broadband/telecom industry dynamics and CSP business models
- PMP, PgMP, SAFe certification, or equivalent program management credential
Benefits
- As a part of the total compensation package, this role may be eligible for a bonus.
Company Overview
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