Note: The job is a remote job and is open to candidates in USA. Cyncly is a global technology powerhouse with over 2,400 employees and 70,000 customers across 100 countries, specializing in customizable product solutions. The Consultant – Operations Implementer is responsible for leading operational training and implementation phases for clients, ensuring successful adoption of contractERP while analyzing business needs and recommending optimal processes.
Responsibilities
- Assist with projects, tasks, and communications for implementations, re‑implementations, and system upgrades
- Manage and assist internal and external project resources
- Maintain and assist with upkeep of the project task list
- Ensure project deliverables are completed on schedule
- Understand and assess client needs
- Analyze process bottlenecks and recommend solutions
- Identify and communicate opportunities for process improvement
- Identify gaps in contractERP workflows
- Document requirements for client-specific customizations
- Assume delegated portions of Operations responsibilities during implementations
- Train clients on full contractERP or Business Central process flows
- Develop and refine detailed homework and pilot test scripts for client use
- Assist clients throughout the pilot testing process
- Apply business knowledge to recommend industry best practices and configuration solutions
- Support teams and clients through cutover activities during go‑live
- Provide post–go‑live support to users during initial adoption
- Collaborate with internal AIT teams throughout implementation cycles
- Assist the support team with issue resolution as needed
- Provide internal support or training to other AIT team members when required
- Contribute to improving implementation processes, enhancing documentation, and producing updated training videos
- Learn and understand new functionality related to operations workflows
- Test new functionality and validate that it performs correctly
- Assist in updating training plans, documentation, and videos to incorporate new features
- Prepare to train clients on newly added functionality
- Assist with Quality Assurance testing for each software release
- Collaborate with the team to update documentation and videos associated with release changes
Skills
- Experience with Microsoft NAV/Business Central (BC) required
- Intermediate Microsoft Excel skills
- Strong written and verbal communication skills
- Self‑motivated with the ability to work independently
- Confident in personal skills and decision‑making
- Strong professional presence
- Comfortable with public speaking and client-facing interactions
- Ability to manage multiple projects in a fast‑paced, rapidly changing environment
- Strong time‑management skills with the ability to meet deadlines
- Highly organized and detail-oriented
- Ability to travel as needed
- English is required for this position due to regular communication with customers and colleagues located outside Quebec and the need to review technical documentation available only in English
- Experience with contractERP (cERP) preferred
- 2–5 years of Door and Hardware (DHI) industry experience as a Project Manager or Project Administrator preferred
Benefits
- This role may also be eligible for additional compensation such as bonuses, commissions, or equity, as well as a comprehensive benefits package.
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