Title: Producer III/(Audience Management & Content Operations)/Identity and Access Management
Location: 10200 South De Anza Boulevard, CC05, Cupertino CA 95014 (Comfortable to work on PST Shift hours)
Duration: 6 Months Contract
Pay Rate: $60/hr to $63.08/hr on W2
Additional Information: Remote - Need to work PST hours.
Job Description: Audience Management Contractor
Role Type: 6-Month Contract (Full-Time) | Function / Team: Content Operations
Role Overview
• The Audience Management Contractor will own the day-to-day execution of audience management, permissions, and routine access across multiple systems supporting Global Retail Support (GRS), Retail Engagement, and the Field. This role is responsible for handling high-volume operational requests, triaging field issues, managing permissions, and establishing structured documentation and request templates to enable business self-service and reduce single-point-of-failure risk.
Key Responsibilities
Audience Creation & Configuration:
• Build and maintain standard and bespoke audiences in RPM.
• Set up and maintain manual directory groups for complex, nuanced audiences across multiple systems.
• Ensure accurate access management to maintain compliance, data privacy, and confidentiality across all systems.
Access & Content Management:
• Set up, manage, and audit Box content structures and user access permissions.
• Triage, process, and fulfill access requests across multiple platforms
• Maintain traceability by documenting the full inventory of managed groups and where they are deployed.
Triage & Support:
• Manage and monitor the Audience Management Slack channel.
• Serve as the first point of contact for day-to-day audience-related inquiries, access issues, and troubleshooting reported by the field and business partners.
• Escalate complex technical issues or high-stakes requirements to the Platform Lead or RCC when appropriate.
• Ensure requests are resolved in a timely manner to prevent operational delays.
Documentation & Process Standardization
• Formalize existing, scattered documentation into a consolidated suite of clear instructional guides.
• Document data privacy rules, guidelines, and best practices regarding people data and appropriate system use in Retail audience management.
• Help design and build standardized audience request intake templates to streamline requests and promote business self-service.
Supported Platforms & Systems:
• Primary Tools: RPM, Client Directory groups, Box, Slack (channels and workflows).
• Connected Platforms & Environments: Hello, Learning, Client Events / Retail NSO tenant, Phantom video, The Grove, and emerging AI tools (e.g., Multi-Dev, Milan).
Qualifications & Key Skills
• Audience & Access Systems Experience: Practical experience administering user access, groups, and audience segmentation across complex, multi-system environments.
• Data Privacy & Governance Awareness: Clear understanding of data privacy principles, confidentiality, and governance rules related to managing people data.
• Technical Troubleshooting & Triage: Ability to diagnose, investigate, and resolve user access discrepancies, broken audience configurations, and permission issues.
• Documentation & Instructional Writing: Demonstrated ability to translate complex technical workflows into structured, easy-to-follow documentation, standard operating procedures (SOPs), and request templates.
• Communication & Stakeholder Support: Strong communication skills to support cross-functional marketing and engagement teams, manage support channels, and interface effectively with field teams and technical leads.
Key Success Metrics:
• Timely Execution: Timely response and resolution of all incoming routine audience requests, questions, and access reports.
• Documentation Delivery: Delivery of a complete, consolidated documentation suite and standardized request templates before the end of the contract term.
• Self-Service Enablement: Measurable reduction in the business's dependency on manual consultations through effective self-service documentation and streamlined request workflows.
About us:
Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.
Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.
We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.
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