Note: The job is a remote job and is open to candidates in USA. CORA Legal Group, consisting of BEC Legal Systems and RBRO Solutions, develops multi-tenant cloud-based products on Azure and AWS infrastructures. The Manager, Cloud Operations will lead a global 24/7 cloud operations team, oversee production cloud environments and deployments, and ensure reliability, security, monitoring, and SOC2 compliance. The role also involves strengthening operational processes, managing incidents and risks, and developing the Cloud Operations organization.
Responsibilities
- Determine requirements for secure, reliable, cost-effective, and performant cloud environments for CORA Legal Group cloud products
- Manage production deployment of CORA Legal Group cloud applications and services
- Prioritize tasks and set direction for Cloud Operations team members
- Collaborate with R&D management at BEC and RBRO to build monitoring and alerting platforms using mutually determined KPIs
- Ensure that cloud systems are backed up, highly available, documented, and secure
- Gather baseline performance information and establish related alerting mechanisms
- Working with R&D management at BEC and RBRO, establish chains of custody and reporting/handoff procedures for bugs and incidents
- Work with CORA Legal Group leadership to maintain existing SOC2 certifications and ensure that SOC2 requirements are continually met
- Establish cloud security procedures; perform routine risk assessments and supervise periodic penetration testing
- Proactively create and test remediation plans for anticipated issues
- Find ways to continuously streamline and strengthen processes and capabilities using appropriate AI tools
- Continually communicate status and promptly escalate issues to the appropriate team and department leaders
- Act as advocate for Cloud Operations staff by identifying opportunities for future growth, recommending promotions, etc
- Build a culture of continuous growth and improvement within the Cloud Operations organization
Skills
- * A track record of success in management of cloud architectures, including Azure and AWS
- * Significant experience in managing a team to oversee production cloud environments; strong team-building skills
- * Experience in designing, implementing, and maintaining CI/CD pipelines
- * Hands-on expertise in technology infrastructure including networking, compute, storage, and virtualization/containerization technologies
- * Excellent understanding of the architectural principles of cloud-based platforms (SaaS, PaaS, and IaaS)
- * Significant experiencing building and maintaining cloud infrastructure with IaC tools such as Terraform and Cloud Formation
- * Demonstrated experience with AI technologies, including usage of AI tools to generate and maintain CI/CD pipelines and enhance reporting/monitoring capabilities
- * Solid understanding of common software and application vulnerabilities, along with the ability and judgment to make quick decisions when necessary to mitigate risk and impact
- * Expertise in automating infrastructure, configuration and deployments
- * Significant experience with Application Performance Monitoring platforms such as New Relic or Datadog
- * Knowledge of a modern programming or scripting language (Python, Go, C#, Ruby, PowerShell, etc.)
- * Keen interest in DevOps methods and technologies (Docker, Kubernetes, Ansible, Git, Puppet, Chef, Jenkins, etc.)
- * Excellent verbal and written communication skills
- * Very strong time management and analytical skills
- * A positive, diplomatic, and professional demeanor; high emotional intelligence
- * Significant experience with SOC2 and similar certifications or regulatory requirements, such as ISO 27001 and/or GDPR
- * Experience with compliance platform software such as Druva, Vanta, or Secureframe
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