Note: The job is a remote job and is open to candidates in USA. Docusign provides intelligent agreement management and e-signature and contract lifecycle management solutions. The company is seeking a Legal Operations Analyst to support legal leaders, translate the capabilities of its Intelligent Agreement Management platform into compelling messaging for legal buyers, and coordinate customer engagement, enablement, outreach, and cross-functional operations.
Responsibilities
- Support legal leaders as they engage with customers and prospects and prepare comprehensive customer intelligence, detailed briefing documents, communications and strategic talking points to ensure successful peer-to-peer technical sales conversations
- Be the expert on the Docusign Intelligent Agreement Management (IAM) platform and you will curate compelling content and messaging for our customers and prospects
- Partner closely with the Marketing team to co-develop pitch-perfect, highly tailored messaging directed to the legal persona (legal operations and in-house lawyers)
- Translate complex product capabilities into clear, compelling value propositions that resonate with our customers and prospects
- Leverage cutting-edge legal technology capabilities, including Docusign's, by designing, building, and deploying automated agentic solutions to streamline operations and showcase the practical power of IAM
- Draft and curate effective enablement materials, collateral, and case studies that empower Docusign's broader sales organization to effectively sell our IAM legal tech suite to discerning legal buyers
- Act as the operational engine for the outreach program to build, optimize, and maintain the workflows, schedules, tracking mechanisms, and cross-functional processes required to scale our highly successful peer-to-peer program smoothly
- Serve as the dedicated legal lead for industry conferences and internal executive roundtables and develop the strategic narrative for Docusign's legal presence, collaborate with Marketing and Sales on high-touch engagement tactics (e.g., executive dinners, peer-to-peer roundtables), and analyze event performance to drive continuous improvement in our outreach strategy
- Maintain a deep, fluent understanding of the legal technology landscape, industry trends, and in-house legal and legal operations pain points to ensure Docusign's outreach remains authoritative and impactful
- Serve as a critical bridge between Legal, Marketing, Sales, and Product teams to align messaging and share insights gathered from direct customer-legal interactions
Skills
- Bachelor's degree (BA or BS) (Note: A J.D. is not required for this role)
- 5+ years of related experience
- Experience in operations, legal operations, or program management. You must be super dynamic, highly organized, and capable of managing multiple moving parts in a fast-paced environment
- Experience with the legal technology industry, modern legal operations tools, and the specific workflow pain points faced by corporate legal departments
- Experience building and deploying digital agents or advanced automated workflows
- Experience advising, preparing, and collaborating with senior legal executives and cross-functional leadership teams
- Experience helping colleagues and stakeholders adopt new tools and processes
- Experience effectively communicating complex technical and legal concepts to diverse audiences, including legal and commercial teams, and fostering cross-functional collaboration
- Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship
- Outstanding writing and drafting skills with a proven track record of creating effective corporate messaging, marketing content, or executive briefing materials. You love to jump on a call with a customer and talk about how IAM can solve their real-world problems
- Strong understanding of marketing principles, with the ability to look at a product through the lens of a specific buyer persona (the in-house lawyer) and craft messaging that resonates with them
- Experience with commercial contracting processes (both customer and supplier)
Benefits
- Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Company Overview