Note: The job is a remote job and is open to candidates in USA. Shiftlab is a fast-growing, AI-driven workforce management platform for scheduling, time and attendance, team communication, and real-time performance visibility. The Solutions Consultant will own enterprise client relationships, support deal closing, lead tailored product demos, provide HR and workforce-management expertise, and translate customer and market insights into product priorities.
Responsibilities
- Sit directly with sales as a credible expert voice in the room — this is a lead role in prospect and client conversations, not a back-seat supporting one
- Lead product demos for enterprise prospects, tailoring each pitch to that vertical's specific **HR and operational pain points**
- Help build and run a go-to-market strategy for specialty retail
- Partner with marketing on positioning, messaging, and collateral for new target verticals
- Bring the human side of the conversation — speak credibly to the real operational and people impact HR/workforce systems have on both the business and its frontline staff
- Speak knowledgeably to the compliance complexity around hourly workforce management — labor law, scheduling regulations, wage/hour rules — as it comes up in prospect conversations
- Translate the nuance of third-party integrations — payroll systems, internal operating systems, POS systems — well enough to speak credibly to a prospect's requirements and connect the dots for our internal teams
- Act as our in-house expert on HR and hourly-workforce issues in retail — bring that lens into prospect and customer conversations
- Gather and synthesize feedback from prospects, customers, and industry contacts to spot unmet needs before they show up in a support ticket
- Hold a seat at the table on product roadmap decisions
- Help ensure the product both innovates and checks the compliance/operational boxes enterprise HR buyers require
- Work with Product to turn market and customer signals into concrete opportunity briefs — not just “customers want X,” but why, and what it's worth
- Identify HR and workforce management pain points specific to hourly, multi-location workforces and help Product prioritize what we build next
Skills
- * A closer, first — proven ability to hold your own in a boardroom with a prospect and help win the deal; this is the top filter for this role, ahead of raw domain tenure
- * 10+ years in HR, retail operations, or workforce management — ideally some combination of the three
- * Direct experience with hourly, frontline workforce environments at scale (retail, restaurant, or similar multi-location operations)
- * Enterprise experience — you've operated inside, or served, large and complex organizations
- * Working knowledge of the compliance landscape around hourly workforce management (labor law, scheduling regulations, wage/hour rules)
- * Comfortable leading client-facing conversations in a consultative, expert capacity
- * Conceptual (not necessarily technical) fluency with third-party integrations — payroll, POS, and internal operating systems — enough to speak credibly to a prospect's requirements and translate for internal teams
- * Comfort operating across sales, customer-facing, and product work — this isn't a role for someone who wants a single lane
- * Experience giving product demos or leading prospect-facing conversations
- * A track record of turning an operational or HR pain point into a clear business case or product requirement
- * Strong written and verbal communication — you'll be translating between sales, CS, and product regularly
- * Self-starter who's comfortable building a go-to-market motion in a new vertical largely from scratch
- * Experience in specialty retail categories beyond telecom — apparel, jewelry, beauty, or other regulated or hourly-heavy retail
- * Background with HRIS, payroll, or workforce management software
- * Prior experience at an early-stage SaaS company
- * Hands-on technical aptitude with integrations or systems — a genuine asset if you have it, but not something we screen for
Benefits
- Variable compensation
- A comprehensive benefits package for you and your entire family
- A flexible remote working environment
- Generous vacation and trusted sick leave program
- RRSP/401K/PF and Share Ownership plans with a match program
- Maternity, adoption, and paternity leave salary top ups
- Ten “New Baby Days” for all parents welcoming a new child into their life
- A “Cultural Day” off annually to celebrate a day of religious or cultural significance
- Up to 6 days of paid time off annually for volunteering or personal learning
- A seven-week sabbatical after every seven years of employment
Company Overview
Company H1B Sponsorship