Note: The job is a remote job and is open to candidates in USA. Sardine is the leading agentic risk platform for fighting financial crime. They are seeking a Key Account Manager to own a portfolio of high-value accounts, drive customer value, and strengthen relationships across multiple stakeholders while identifying growth opportunities.
Responsibilities
- Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
- Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
- Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally
- Speak knowledgeably and advise on best practices relating to fraud and compliance
- Build, monitor, and communicate KPIs to clients
- Provide strategic analysis and critical thinking as we plan long-term expansion
- Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers
Skills
- 10+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
- 5+ years of domain experience in compliance, fintech, or AML/KYC
- Strong presentation skills for both virtual and in-person meetings with various stakeholders
- Previous customer-facing experience, preferably with a technical product
- Exceptional project management skills with the ability to synthesize all inputs and balance the needs of multiple stakeholders
- Proficiency in using business intelligence tools
- Your analytical skills are second to none; you excel at number crunching and drawing insights
- You're capable of translating complex strategies into actionable processes and outcomes
- You're a natural at building relationships and collaborating with others
- You constantly think about ways to improve processes
- You love making customers more efficient as much as we do!
Benefits
- Offers Equity
- Offers Bonus
- Early exercise for all options, including pre-vested
- Work from anywhere: Remote-first Culture
- Flexible paid time off and Year-end break
- Health insurance, dental, and vision coverage for employees and dependents - •US and Canada specific•
- 4% matching in 401k / RRSP - •US and Canada specific•
- MacBook Pro delivered to your door
- One-time stipend to set up a home office — desk, chair, screen, etc.
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Annual Learning stipend
Company Overview