Note: The job is a remote job and is open to candidates in USA. Association Capital Recovery (ACR) is an accredited third-party collection agency specializing in recovering delinquent assessments for homeowner and condominium associations. The Account Manager role is responsible for overseeing client portfolios, managing communication, and implementing collection strategies to enhance recovery rates and client satisfaction.
Responsibilities
- Overseeing a portfolio of homeowner and condominium association clients and their delinquent assessment accounts
- Serving as the primary point of contact
- Providing regular updates
- Explaining collection strategies
- Ensuring clear and professional communication with association boards, property managers, and other stakeholders
- Monitoring account status
- Coordinating collection activities
- Reviewing documentation
- Escalating complex cases to internal experts when needed
- Analyzing reports
- Identifying trends or risks
- Recommending process improvements to enhance recovery rates and client satisfaction
- Collaborating with internal teams
- Maintaining accurate records in CRM and collection systems
- Upholding compliance with relevant laws, regulations, and company policies
Skills
- Strong client relationship management skills, including account oversight, stakeholder communication, and customer service in a professional services or financial environment
- Experience with collections, receivables management, property management, or homeowner/condominium association operations, with an understanding of basic financial and billing concepts
- Excellent verbal and written communication skills, including the ability to explain complex processes clearly, manage sensitive conversations, and document account activity thoroughly
- Proficiency with CRM or collection platforms, spreadsheets, and standard office software, with strong attention to detail and reliable data entry and record-keeping practices
- Ability to work independently in a remote setting, manage multiple accounts and deadlines, and prioritize tasks in a fast-paced, results-oriented environment
- Demonstrated problem-solving, negotiation, and conflict-resolution skills, with a focus on ethical practices and maintaining trust with clients and communities
- Associate's or Bachelor's degree in business, finance, real estate, or a related field, or equivalent relevant experience
- Knowledge of relevant laws and regulations related to collections, real estate, or association governance is highly beneficial
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