Note: The job is a remote job and is open to candidates in USA. Talentoma is hiring a contract Inside Sales Representative to contact prospective customers, understand their needs, explain relevant offerings, and guide qualified opportunities toward purchase. The role manages calls, email outreach, CRM records, follow-up, and escalations in coordination with sales, marketing, and customer service teammates.
Responsibilities
- Review assigned lead queues, inbound calls, and email inquiries to understand the source, stated interest, and next contact action for each prospective customer
- Confirm contact details, capture conversation outcomes, and record needs, interests, and agreed next steps in a CRM such as Copper
- Place outbound calls and send tailored email outreach to introduce relevant offerings, revive inactive conversations, and invite prospective customers to continue discussions
- Ask discovery questions to understand business needs, intended use, timing, decision factors, and whether the available offering is a suitable match
- Explain product or service information in clear terms, connect features to stated needs, and address routine questions using approved resources and guidance
- Use a contact-center phone system such as Genesys to manage assigned calls, document call outcomes, and return messages within expected turnaround periods
- Present suitable options, clarify next steps toward purchase, and request commitments when a prospective customer is ready to proceed
- Follow up on open conversations through calls and emails, adjusting outreach based on prior responses and recorded interests
- Escalate complex product questions, pricing exceptions, or unresolved concerns to the sales team lead and share context needed for a timely response
- Maintain current opportunity stages and complete notes, with quality judged by accurate information, prompt turnaround, complete notes, and reliable follow-up
Skills
- High school diploma or equivalent
- No experience required
- Familiarity with sales conversations, prospect needs discovery, purchase decisions, and respectful outbound outreach
- Ability to explain product or service information clearly and respond constructively to routine questions and concerns
- Comfort learning a CRM such as Copper for opportunity updates, interaction notes, and next-step tracking
- Comfort learning a contact-center phone system such as Genesys for inbound and outbound call activity
- Ability to organize follow-up activity, maintain current opportunity details, and work toward purchase outcomes
- Authorization to work in the United States
- Related experience preferred in phone-based sales, customer outreach, or product and service conversations
Benefits
- Fully remote work performed from a dedicated work from home setting in New York, United States.
- Structured onboarding and training on the named Copper and Genesys systems.
- Regular check-ins with the sales team lead to review questions, progress, and priorities.
- Opportunities to build sales conversation, territory planning, outreach, and opportunity advancement skills.
- Health coverage
- Paid leave
- A 401(k)
- Maternity leave
- Stipends
Company Overview