Note: The job is a remote job and is open to candidates in USA. Lumen Technologies is hiring a Manager Field Operations to lead service delivery for its national network, customers, and enterprise products and services. The role oversees inside- and outside-plant technicians and manages network operations, maintenance, performance, projects, and team development.
Responsibilities
- Responsible for ongoing management of the fiber optic plant and the various electronic network elements attached to it. These include:
- Multiple network equipment types (including DWDM, Ethernet, IP, VoIP and SONET technologies) and manufacturers
- Installation, operations, and maintenance of the network equipment at both company operated and customer operated facilities
- Coordinate with multiple teams outside of the division to test, activate, insert and utilize various network elements. (Including Real Estate, CCM, Sales, Sales Engineering, Contractors, Design, Test & Activations, Customers, and multiple NOC organizations)
- Accountable to ensure team is effectively and efficiently completing daily routines (provisioning work requests, maintenance work, mark and locate tickets, preventative maintenance, and change management/grooming tasks) and meeting metric goals (on-time-performance, task interval yield, construction project completion, trouble response and restore times, spares handling, overtime)
- Analyze and measure data to identify key trends in performance
- Establish and maintain effective and productive working relationships with personnel at all impacting organizations as well as other external contacts so that issues are resolved correctly and timely
- Manage employees, contractors, and vendors for the efficient and timely completion of projects
- Validate direct report time reporting for accuracy
- Guide and provide leadership to direct reports during transition periods between company and organizational changes
- Ensure staff has the resources and skills needed to support work initiatives
- Support compliance through enforcement of standards, policies, and processes
- Provide leadership and motivation to team members
- Establish and monitor performance objectives for direct reports that align with organization goals, while coaching to attain objectives
- Determine training requirements and promote direct report development through individual development plans (IDP), peer-to-peer training, and internal and external training resources
- Continually striving to better define and improve departmental processes for optimal efficiency and network reliability while engaging intradepartmental and interdepartmental resources to achieve results
- Perform special projects and other duties as assigned
Skills
- Bachelor's degree or equivalent education and experience
- Pro-actively seeks new opportunities to increase operational efficiency
- Proven strong oral and written communication skills and ability to successfully deliver presentations to executive level
- Possess strong organizational, time management and analytical skills
- Ability to analyze and manage financial data and capital and expense budgets
- Ability to manage multiple projects simultaneously, demands with competing priorities, all while making timely decisions
- Ability to build group commitment to company goals and objectives
- Must enjoy working in a fast-pace, results driven organization
- Must be able to prepare presentations and clearly articulate the position being taken in the presentations
- Demonstrated leadership and coaching skills acquired through previous experience in a supervisory or managerial role
- Demonstrated ability to develop and execute short- and long-term objectives in a team environment
- Proficient in Microsoft Excel, Outlook, Word, and PowerPoint
- Must have a valid driver's license
- Typically, with 5-7 years related experience and 2+ years previous manager level leadership experience preferred
Benefits
- Health benefits
- Life benefits
- Voluntary Lifestyle benefits
- Other perks that enhance your physical, mental, emotional and financial wellbeing
- Remote work
Company Overview
Company H1B Sponsorship