Note: The job is a remote job and is open to candidates in USA. Zayo provides mission-critical bandwidth and communications infrastructure solutions, including dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. The Network Engineer II, Optical designs and implements DWDM network capacity, coordinates fulfillment with internal teams and project managers, supports field operations, and manages technical escalations, equipment, budgets, and service commitments.
Responsibilities
- Responsible for design planning, record creation and capacity fulfillment throughout the U.S and Canadian networks
- Work with Project Managers to effectively deliver service requirements to customers
- Exercise interpersonal skills in working with all internal customers
- Perform other related duties or projects as assigned by management
- Manage workload to identify critical issues and prioritize those items that must be completed daily
- Work around obstacles and roadblocks within the order flow to obtain the priority required by Zayo to meet required due dates. Show initiative in getting work done
- Participate in operations-related projects, as needed
- Support manager during customer or network escalations as requested
- Perform other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed
- Design DWDM network per Network Architectures standards and future growth of our network and customer base
- Implement DWDM wave circuit designs for the core of the network as needed
- Create Engineering Design Packages that are discernible by Operations personnel
- Provide timely updates to project managers and leadership for service deliverables and due dates
- Review capacity request for correctness and clarifies any design related items back to the responsible departments
- Maintain specific customer commitments and deadlines in the Zayo (Salesforce or future system used) database
- Provide support to field operations to resolve provisioning problems; reviews and verifies technical data in an effort to project issues
- Open, forecast, and maintain a budget based off of the service commitments
- Secure quotes from our optical vendors, orders equipment, move equipment from inventory to the field, write scopes of works for installation of equipment
- Manage escalation process as needed
Skills
- Requires the ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution
- Excellent verbal and written communication skills
- Experience using Microsoft Office or Google programs and project management software. Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations. Deal with some abstract but mostly concrete variables
- Familiarity with the below products: Optical Systems: Fuji, Adva, Ciena, Cisco, Infinera, Nokia
- Salesforce, ServiceNow, Sitetracker equivalents
- Telecom inventory systems, Metasolv is a bonus
- Microsoft Office- Teams, Sharepoint Lists, Excel, Visio and power point
- Working knowledge of optical systems and signal flow designs through fixed or flex grid networks using ROADM technology
- Bachelor's degree in a technical discipline or equivalent education, training and/or experience
- Minimum of three (3) years telecommunications and/or data networking experience
- Relevant experience in Project Coordination within the Telecommunications industry
Benefits
- Remote - US with a preference to EST and CST time zones
- Non-sales roles may be eligible to participate in a discretionary annual incentive plan.
- Health insurance
- Life insurance
- Disability retirement plans
- Paid time off
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
Company Overview