Note: The job is a remote job and is open to candidates in USA. JLL is a global real estate services and investment management company focused on shaping a brighter way through world-class services, advisory, and technology. The Global Sustainability Integration and Program Management Lead will oversee global sustainability strategy, client integration, program delivery, financial performance, and a team of approximately 35 sustainability professionals across the real estate lifecycle.
Responsibilities
- Deliver Results: Focuses heavily on bottom-line business metrics and large-scale outcomes rather than tracking incremental tasks
- Dive Deep: Maintains the ability to unearth root causes in critical operational dips while maintaining a wide strategic lens
- Invent and Simplify: Removes organizational friction and redesigns bloated processes into streamlined architectures
- Systemic Problem Solving: Identifies structural gaps in processes and long-term trends, crafting strategies that scale far beyond a single team
- Single-Threaded Ownership: Takes absolute accountability for major programmatic outcomes across organizational boundaries with minimal oversight
- Design and implement a global platform delivery model aligned with client needs, quality targets, and delivery objectives
- Work with Strategic Account executives to develop account delivery plans that support client retention, cross-selling, client satisfaction, and account growth
- Develop and execute sustainability strategies and corresponding program components designed to optimize client sustainability performance in collaboration with client sustainability teams
- Own and advance a multi-faceted global sustainability strategy with accountability across the client's real estate portfolio lifecycle
- Develop and maintain strong working relationships with key clients and internal stakeholders (Business Line Leads, Client Relationship Managers, Sales teams, Account Directors)
- Contribute to the client corporate sustainability strategy and drive the delivery of key objectives
- Drive strategic direction and guidance on ways to enhance and expand service delivery, including leveraging supply chain partners, internal collaborations, and the broader JLL Sustainability Platform
- Ensure high levels of execution and client satisfaction across all services, with focus on exceeding targets
- Identify and drive actions at each phase of the real estate lifecycle aligned with client objectives
- Bring applicable JLL tools and processes to the client for problem-solving and innovation
- Advise clients on opportunities for JLL to support larger programmatic elements, providing solutions
- Effectively network cross-functionally with other JLL service lines (technology, finance, projects, IFM, consultants, procurement) to elevate sustainability outcomes for your client
- Integrate feedback and remove roadblocks to accelerate innovation and service delivery
- Create a solution-oriented environment where the team consistently identifies leading-edge best practices that deliver value while meeting account requirements and JLL processes
- Establish strong working relationships with global and regional workstreams to deliver local targets as well as overarching global targets
- With cross-functional view, effectively manage changes in partnership with stakeholders, which have the potential to impact sustainability objectives
- Lead and direct large global (AMER, EMEA, APAC) multifunctional teams in partnership with client teams
- Manage an effective, global sustainable operations team capable of delivery according to scope of work and schedule
- Lead and grow an existing team of sustainability practitioners in lock-step with organizational and client demand growth
- Develop a culture focused on client success, people development, teamwork, accountability, continuous improvement, and innovation
- Direct end-to-end employee management: hiring, onboarding, leading, developing, and mentoring team members
- Diversify and develop the workforce to meet the evolution of client demand, with strong emphasis on technology skills
- Drive consistency of delivery across the regional/global team including reporting requirements, policies, and procedures
- Own P&L responsibility for account under management with demonstrated financial acumen: cost control, expenditure management, revenue forecasting, and key business metrics
- Maintain accountability for cost management applicable to Platform elements and ensure efficiency as a percentage of revenue
- Know your numbers and actively track financial performance against targets
- Drive accountability for operational delivery, quality metrics, and business outcomes
- Communicate robustly with key stakeholders to drive innovation, integration of feedback, and identification of opportunities
- Ensure success stories are tracked, documented, and communicated to maximize awareness and engagement regarding the overall sustainability program and client success
- Provide strategic input and lead program components (content development, maintenance, reporting) in assigned areas of expertise
- Demonstrate innovative thinking and proactive management in bringing new ideas and solutions to the client; ensure effective rollout
- Develop and enhance systems and processes for delivering best-practice sustainability performance and use of utility/sustainability management systems
- Understand the implementation of sustainability across the commercial real estate lifecycle, including stakeholder roles, strategic decision-making, data tracking, and monitoring
Skills
- University Degree
- Passionate about working towards a sustainable future
- An excellent understanding of the key sustainability issues for corporate occupiers of real estate including, but not limited to; decarbonization, embodied carbon, circularity, resource preservation, biodiversity, climate risk, health & wellbeing, and social value creation
- 10+ years Demonstrated experience in leading, managing, and influencing cross-functional teams
- 10+ years Demonstrated experience with change management across multi-faceted situations and cross-functional teams
- Excellent ability to build relationships with clients and their internal teams
- A strong track record integrating sustainability into organizations' operations
- Experience working in a collaborative way with clients and other stakeholders to develop and implement ambitious and robust sustainability programs
- Proven project and program management experience and excellent communication skills
- Attention to detail and accuracy in written and numeric work
- Ability to obtain buy-in and engagement from employees at all levels
- Candidates must be authorized to work in the United States without sponsorship
- Prefer MBA (Science, engineering, math, or related fields)
- Experience working with corporate clients, commercial property, property managers and an understanding of the landlord and tenant relationship is desirable
- Change management certification is desirable
- Location: Seattle or Arlington strongly preferred
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
Company Overview