Note: The job is a remote job and is open to candidates in USA. Lorikeet builds AI software that handles complex customer support interactions. The Forward Deployed Product Manager leads customer deployments, owns growth-account outcomes, builds and deploys product improvements, and identifies expansion opportunities.
Responsibilities
- Lead deployments for your customers, aligning their team and our engineers on priorities and what success looks like
- Own a portfolio of growth accounts after launch, including Concierge performance, usage of the product, retention and account growth
- Investigate where Concierge can improve, build and deploy fixes into production, setting the deployment’s direction with your FDE
- Teach each customer's team to build, test and improve Concierge on their own, so they get more from it every month
- Find the next use case in each account and build the case for expansion
- Bring Product the problems that matter most, backed by evidence from your customers, and follow them until they ship
Skills
- Have 2+ years of owning customer outcomes, whether in account management, customer success, consulting, implementation, product or operations. Your title matters less than whether you were accountable for the result
- Have earned the trust of senior customer leaders and grown those accounts over time
- Have worked at a startup or scale-up and enjoy building the process while you're running it
- Have built things with AI yourself, and can talk honestly about what worked and what didn't
- Can dig into API docs, conversation logs and usage data to figure out what's going wrong, without waiting for someone else to find the answer
- Have helped customers or colleagues get real value from a complex product, not just learn where the buttons are
- Have worked in fintech, healthcare or another regulated industry
- Have shaped a product roadmap with evidence from customers
- Have deployed an AI product and tied it to a measurable business outcome
Benefits
- We work efficiently, keep hours flexible.
- Promotions happen when you're ready — leadership meets every six weeks specifically to identify and recognize strong performers, so you're never waiting for an arbitrary review window to move up.
- Every person at Lorikeet uses AI in their day-to-day work, with unrestricted access and no usage limits.
- Twice a year, the whole company flies to Hawaii.
- A paid ~two-day work trial.
Company Overview