Note: The job is a remote job and is open to candidates in USA. Lorikeet builds AI to handle complex customer support interactions. The Senior Forward Deployed Product Manager owns strategic customer deployments and outcomes, builds and deploys product improvements, and grows customer accounts through expanded use of Concierge.
Responsibilities
- Lead deployments for our largest customers, aligning their executives and our engineers on priorities and what success looks like
- Own a small number of strategic accounts after launch, including Concierge performance, usage of the product, retention and account growth
- Investigate where Concierge can improve, build and deploy fixes into production, setting the deployment’s direction with your FDE
- Find the next use case with each customer's executives and build the case for expansion
- Get each deployment through the customer's procurement, security and legal reviews
- Coach FDPMs and turn what you've learned into playbooks and tools
- Bring Product the problems that matter most, backed by evidence from your customers, and follow them until they ship
Skills
- Have 6+ years of owning high-stakes customer outcomes, whether in account leadership, product, consulting, a forward-deployed role or as a founder
- Have built trusted relationships with executives at enterprise customers, and grown those accounts through renewals and expansions
- Have worked at a startup or scale-up and enjoy building the process while you're running it
- Have built things with AI yourself, and can talk honestly about what worked and what didn't
- Can dig into API docs, conversation logs and usage data to figure out what's going wrong, without waiting for someone else to find the answer
- Have made the team around you better, whether by managing people or by building the systems they rely on
- Have worked in fintech, healthcare or another regulated industry
- Have shaped a product roadmap with evidence from customers
- Have deployed an AI product and tied it to a measurable business outcome
Benefits
- Flexible working hours.
- Promotions are considered every six weeks, rather than waiting for an arbitrary review window.
- Unrestricted access to AI tools with no usage limits.
- Twice a year, the whole company flies to Hawaii for company events.
- Paid ~two-day work trial.
Company Overview