Note: The job is a remote job and is open to candidates in USA. South University provides a warm, supportive learning environment that encourages community involvement. The Financial Aid Advisor - III is responsible for guiding students through the financial aid process, developing financial plans, and ensuring compliance with regulations.
Responsibilities
- Work cohesively with Admission Representative in order to facilitate outstanding service to prospective students and their parents
- Efficiently and accurately package assigned students including includes new, continuing, re-entry and transfer students
- Guide students on the financial aid process, including required forms, documents, and process
- Create financial plans for assigned students in compliance with institutional policies and Federal regulations, communicate the plan to students and parents, and effectively explain rights and responsibilities for each aid source
- Assist students and parents with alternative means of financing any remaining balance after awarding eligible federal, state, or institutional aid
- Ensure student files are complete and accurate and that aid is paid to students’ accounts in a timely manner
- Review ISIRs, request outstanding documents, and perform all levels of verification and C Code reviews
- Utilize reports to review students, analyze work needed, ability to prioritize daily workload independently prioritize workload
- Strong Customer Service, ability to calm students and parents, accurately articulate the status of a student’s aid and account
- Assist Student Financial Services Managers by leading training, planning, and projects
- Assist with training new Financial Aid Advisors, act as mentors to other advisors on the team, and provide guidance on processes when needed
- Work with the Senior Director of Financial Aid Services and Student Services Manager to develop a supervisory and management growth training plan
- Assist with or perform special projects as assigned
- Other duties as assigned
Skills
- Bachelor's degree in a related discipline or Associate's Degree and 5 years of related experience with federal and student financial aid, or 7+ years of related experience with federal and student aid
- Financial aid or accounting experience required
- Customer service, problem-solving experience required
- Excellent communication and interpersonal skills
- Ability to make small group presentations as well as skill in interacting on a one on one basis
- The ability to multi-task, work independently, and make decisions based on guidelines
- Strong basic computer software (MS Office) skills
- Exposure to more concentrated financial aid software (Campus Vue/Campus Nexus preferred)
Benefits
- Medical
- Dental
- Vision
- FSA/HSA
- Tuition Assistant Program
- Long/Short Term Disability
- Life Insurance
- Employee Assistance Program
- 401K Match
- Paid Time Off
- 12 Paid Holidays
- Includes domestic partner coverage
Company Overview