Note: The job is a remote job and is open to candidates in USA. Doppel is building the future of social engineering defense with their AI-native platform that protects against various digital threats. They are seeking a Senior Instructional Designer to create engaging learning experiences that drive product adoption and enhance customer outcomes.
Responsibilities
- Design and develop end-to-end learning experiences that drive product adoption, proficiency, and customer outcomes
- Establish instructional design standards, templates, and best practices that ensure learning experiences are engaging, visually compelling, and scalable
- Create onboarding programs, learning paths, e-learning modules, certifications, assessments, and performance support resources for employees and customers
- Partner with Product, Customer Success, Solutions Engineering, and subject matter experts to identify learning needs and opportunities to improve adoption and customer value realization
- Develop customer education programs that help users build confidence, adopt best practices, and achieve meaningful outcomes with Doppel's products
- Measure the effectiveness of learning programs through engagement, adoption, proficiency, and business impact metrics, and continuously improve content based on insights
Skills
- 7+ years of experience in instructional design, learning experience design, customer education, enablement, curriculum development, or a related field
- Demonstrated expertise in designing end-to-end learning programs, curricula, certifications, and learning journeys for technical and non-technical audiences
- Strong knowledge of instructional design methodologies, adult learning principles, and learning measurement practices
- Experience building engaging, polished, and scalable digital learning experiences that drive adoption, proficiency, and customer outcomes
- Expertise with e-learning authoring and content creation tools such as Articulate Rise 360, Storyline, Adobe Creative Suite, Camtasia, or similar platforms
- Strong visual design sensibilities and the ability to create sleek, intuitive, and learner-centered experiences
- Experience developing assessments, certifications, interactive learning activities, and performance support resources
- Ability to transform complex technical concepts into clear, engaging, and actionable learning experiences
- Excellent communication, collaboration, project management, and stakeholder management skills
- Experience partnering with Product, Customer Success, Solutions Engineering, and subject matter experts to build high-impact learning programs
- Comfort working in a fast-moving, high-growth environment where priorities and products evolve quickly
- A thoughtful, curious, and resourceful approach to problem solving
- Experience supporting SaaS, cybersecurity, AI, trust and safety, or enterprise software products is highly desirable
- Experience with graphic design, multimedia production, or UX principles is a strong plus
Benefits
- Remote first culture with flexibility built in
- Flexible PTO
- Comprehensive health benefits
- Parental leave
- And more
- Meaningful equity so you share in Doppel’s success
Company Overview