Note: The job is a remote job and is open to candidates in USA. EverCommerce is a service commerce platform providing integrated SaaS solutions for service-based businesses, with EverPro focused on home and field service businesses. The Lead Product Manager will own the strategy and roadmap for ZyraTalk and the broader EverPro Voice product line, advancing AI-powered voice capabilities, integrations, customer workflows, and commercialization across the product portfolio.
Responsibilities
- Lead the product strategy, roadmap, and execution for ZyraTalk as part of the EverPro product portfolio
- Define and drive the EverPro Voice product line, including how AI voice capabilities integrate into and enhance EverPro’s vertical SaaS products
- Identify and prioritize integration opportunities across EverPro products, with a focus on customer communication, scheduling, lead capture, missed-call handling, support workflows, and revenue conversion
- Partner with engineering, design, AI/platform teams, customer success, sales, and business unit leaders to deliver high-impact voice and AI-powered workflows
- Build a deep understanding of home services SMB customers and how voice automation can reduce administrative burden, improve responsiveness, and drive business outcomes
- Translate customer needs, product usage, and business priorities into clear requirements, product briefs, launch plans, and success metrics
- Own product discovery, customer feedback loops, competitive analysis, and market insights for AI voice and receptionist capabilities
- Drive adoption and commercialization of voice offerings across EverPro, including packaging, positioning, enablement, and expansion opportunities
- Establish product KPIs and operating rhythms to measure usage, quality, retention, revenue impact, customer satisfaction, and operational effectiveness
- Help lead the transition from founder-led product intuition to a scalable product management discipline for the ZyraTalk product area
- Create a compelling product vision for AI voice within EverPro and turn that vision into an actionable roadmap
- Work closely with engineering to continue developing ZyraTalk’s core capabilities, including call handling, conversational flows, integrations, routing, summaries, handoffs, analytics, and customer-specific configuration
- Partner with EverPro product teams to determine where voice should be embedded directly into existing workflows and where it should operate as a standalone or cross-product offering
- Prioritize product investments across core ZyraTalk enhancements, platform integrations, customer-specific needs, and scalable shared capabilities
- Collaborate with go-to-market teams to define target customers, packaging, pricing inputs, sales enablement, launch sequencing, and expansion motions
- Partner with AI and platform leaders to ensure voice capabilities align with EverPro’s broader agentic platform strategy, including shared tooling, data access, observability, security, and reusable agent patterns
- Develop a strong point of view on the AI voice market, including competitive offerings, customer expectations, technical constraints, and emerging opportunities
- Bring clarity and momentum to a product area with high strategic importance and significant cross-portfolio potential
Skills
- * 10+ years of product management experience, including experience owning complex SaaS products or platform capabilities
- * Proven ability to lead product strategy and execution in a cross-functional environment
- * Strong customer discovery skills and ability to translate qualitative and quantitative insights into product decisions
- * Experience working with engineering teams on technically complex products, integrations, APIs, data workflows, or platform capabilities
- * Ability to balance near-term customer and business needs with longer-term platform and product strategy
- * Strong analytical skills, including comfort defining success metrics, evaluating adoption, and making prioritization decisions based on data
- * Excellent communication skills, with the ability to align executives, product teams, engineering, sales, customer success, and other stakeholders
- * Comfort operating in ambiguity, especially in a newly acquired or rapidly evolving product area
- * Strong commercial instincts and an understanding of how product decisions influence packaging, adoption, retention, and revenue growth
- * Experience with voice AI, contact center technology, virtual receptionist products, call tracking, telephony, or conversational AI
- * Experience integrating acquired products into a broader product portfolio
- * Experience serving SMB customers, especially in home services, field services, construction, pest control, lawn care, HVAC, plumbing, or similar verticals
- * Familiarity with AI agents, LLM-powered workflows, speech-to-text / text-to-speech systems, call analytics, or automation platforms
- * Experience building products across multiple brands, business units, or vertical SaaS products
- * Please note that you must be eligible to work without sponsorship to qualify for this position
- * This role can be based anywhere in the United States or Canada
- * Experience with AI, voice, conversational products, communications platforms, workflow automation, or customer engagement tools strongly preferred
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Company Overview