Note: The job is a remote job and is open to candidates in USA. TekSelect is a Salesforce independent software vendor seeking a Salesforce Support Specialist and Administrator to join its Global Delivery Team. The role serves as the first point of contact for customers, providing support, troubleshooting issues, configuring services, and helping customers maximize the value of the company’s products within Salesforce.
Responsibilities
- Providing timely, accurate, and empathetic support
- Managing customer queries, troubleshooting issues, and ensuring that customers maximize the value of products, often working within the Salesforce platform
Skills
- 2-3+ years in a Salesforce Admin, Customer Support, or Consultancy role
- Hands-on experience with Salesforce administration (Process Builder, Flow, Validation Rules, Reports & Dashboards, Security, Sharing)
- Excellent written and verbal communication skills with the ability to explain technical topics to non-technical users
- Experience supporting SaaS and ISV products
- Salesforce Administrator Certification (Nice to have)
Benefits
- Recognition of hard work and achievements
- A supportive and collaborative culture
- A trusting and autonomous working dynamic
- Bespoke progression tracker supporting personal development, needs, and goals
- Remote-first role offering full flexibility of working
- Inclusive, global team culture
- Regular virtual get-togethers
Company Overview