Note: The job is a remote job and is open to candidates in USA. Whelen Engineering is an American corporation that designs and manufactures audio and visual warning equipment for automotive, aviation, and mass notification industries worldwide. They are seeking an experienced Epicor System Administrator to manage, maintain, and optimize their Epicor ERP system. The role involves ensuring system performance, security, and alignment with business needs while collaborating with cross-functional teams to support system enhancements and improvements.
Responsibilities
- Administer, configure, maintain, and support the Epicor ERP environment, including system upgrades, patches, integrations, and performance tuning
- Establish ERP governance standards, including change control, naming conventions, and data consistency
- Manage user access, security roles, permissions, licensing, and compliance
- Develop and maintain Business Activity Queries (BAQs), Business Process Management (BPM) workflows, dashboards, customizations, and SSRS reports
- Troubleshoot and resolve system issues, perform root cause analysis, and implement sustainable solutions
- Support ERP implementations, migrations, data conversions, and integrations with other business systems
- Collaborate with business stakeholders to analyze requirements and translate them into functional/technical solutions
- Monitor system performance, backups, and disaster recovery processes to ensure stability and data integrity
- Create and maintain documentation, training materials, workflows, and best practices for end users and the IT team
- Provide end-user support, training, and guidance on Epicor functionality
- Stay current with Epicor updates, new features, and industry best practices
- Support and lead future ERP enhancements, integrations, and automation initiatives to expand Epicor capabilities and improve cross-system connectivity
Skills
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience)
- 7+ years of progressive experience in IT, ERP systems, or technical administration roles, preferably in a manufacturing or distribution environment
- 5+ years of direct hands-on experience administering Epicor ERP (Epicor Kinetic experience strongly preferred)
- Strong technical skills in SSRS reporting
- Strong technical skills in Epicor tools (BAQs, BPMs, dashboards, Epicor Administration Console, etc.)
- Solid understanding of manufacturing, supply chain, inventory, MRP, and accounting processes
- Experience with system upgrades, on-premise or cloud (SaaS) deployments, and integrations (e.g., APIs, EDI, third-party systems)
- Familiarity with IT infrastructure, networking, security principles, and database management
- Proactive, detail-oriented, and able to work independently or as part of a team
- Excellent troubleshooting and customer service mindset
- Strong organizational and documentation skills
- Ability to manage multiple priorities in a fast-paced environment
- Must be able to communicate effectively with co-workers, supervisors, and third parties
- Epicor certifications or formal training
- Experience with cloud platforms (Azure/AWS) or hybrid environments
- Knowledge of additional tools like Power BI, REST APIs, or related ERP modules
- Experience with SQL Server and advanced query writing
- Experience with C#, .NET, Visual Basic
- Project management experience and the ability to lead small-to-medium ERP initiatives
- Strong problem-solving, analytical, and communication skills with the ability to explain technical concepts to non-technical users
Benefits
- Workplace_type: Fully remote
Company Overview
Company H1B Sponsorship