Note: The job is a remote job and is open to candidates in USA. Tech Observer is seeking an Epic Willow Ambulatory Analyst to support clinical information systems in a large, multi-regional healthcare system. The role focuses on system operations and maintenance, application implementations and conversions, workflow improvements, troubleshooting, and project delivery.
Responsibilities
- Support the operation, administration, and maintenance of clinical information systems
- Participate in application conversions and implementations
- Collaborate with clinical and technical teams to enhance clinical workflows, methodologies, and tools
- Provide application support for medium- to high-complexity acute and non-acute care clinical applications
- Manage incidents, changes, and problems in accordance with established ITIL processes
- Apply healthcare domain knowledge and technical expertise to support assigned clinical applications
- Troubleshoot application issues and help ensure system functionality and reliability
- Work independently with minimal supervision while coordinating with project teams and stakeholders
- Support project management activities and contribute to successful project delivery
Skills
- Epic Willow Ambulatory experience and a valid Epic certification
- Hands-on experience with clinical application conversions and implementations
- Strong healthcare information systems knowledge and technical expertise
- Ability to work independently with minimal supervision
- Excellent analytical, troubleshooting, communication, and collaboration skills
- 5–7 years of clinical information systems experience or equivalent
- 2+ years of project management experience or equivalent
- Experience supporting complex clinical applications in large healthcare systems
- Familiarity with ITIL incident, change, and problem management processes
Benefits
- 100% remote work
- Flexible working hours
Company Overview
Company H1B Sponsorship