Note: The job is a remote job and is open to candidates in USA. Projé Inc. helps healthcare organizations address complex business and technology challenges through expert consulting services for health plans, provider organizations, and healthcare technology teams. The Certified Epic Tapestry Analyst will configure, implement, optimize, test, and support Epic Tapestry applications, while collaborating with stakeholders, troubleshooting issues, documenting solutions, and advising clients on workflow improvements and operational efficiencies.
Responsibilities
- Configure/build, test, implement, and support Epic Tapestry applications and related workflows
- Collaborate with business stakeholders, operational teams, and technical resources to gather requirements and design optimal system solutions
- Analyze business processes and translate operational needs into effective Epic Tapestry configurations and enhancements
- Participate in all phases of the systems development lifecycle, including requirements gathering, design, build, testing, implementation, optimization, and ongoing support
- Develop and maintain system documentation, build specifications, testing scripts, workflow diagrams, and support materials
- Troubleshoot application issues, identify root causes, and develop effective resolutions
- Support integrated testing, user acceptance testing, go-live activities, and post-implementation stabilization efforts
- Provide production support and respond to system enhancement requests, issues, and operational needs
- Ensure adherence to change management processes, governance standards, and application best practices
- Participate in risk assessments, issue management, and root cause analysis activities
- Serve as a trusted advisor to clients by providing recommendations regarding workflow improvements, system optimization, and operational efficiencies
- Facilitate meetings, workshops, demonstrations, and training sessions with stakeholders and end users
- Mentor junior analysts and guide Epic build standards, documentation, and best practices
- Maintain current knowledge of Epic Tapestry functionality, healthcare payer operations, and industry trends
Skills
- Experience with configuration/build in one or more Epic Tapestry modules, including: Benefits Engine Tapestry Claims Payer Contract Management Utilization Management & Referrals Accounts Payable & Member Billing Tapestry CRM (Triplets)
- Experience supporting Epic Tapestry implementations, upgrades, optimizations, and production support activities
- Hands-on experience with application build, testing, troubleshooting, workflow analysis, and go-live support
- Experience working through multiple phases of the systems development lifecycle
- Strong analytical and problem-solving skills with the ability to manage multiple priorities simultaneously
- Ability to work independently with minimal supervision
- Excellent verbal, written, presentation, and interpersonal communication skills
- Experience creating and maintaining technical documentation
- Ability to effectively communicate technical concepts to both technical and non-technical audiences
- Direct experience with Utilization Management operations and Epic Tapestry Utilization Management build
- Experience supporting health plans, managed care organizations, Medicare, Medicaid, Commercial, or ACA lines of business
- Experience delivering system demonstrations and stakeholder presentations
- Knowledge of healthcare payer workflows and operational best practices
- Bachelor's degree in Information Technology, Healthcare Administration, Business, or related field; or equivalent combination of education and experience
- 3–6 years of recent Epic Tapestry build/configuration experience
- Experience participating in large-scale enterprise Epic implementations
- Preferred: Current Epic Tapestry Certification in one or more of the following: Benefits Engine, Tapestry Claims, Payer Contract Management, Utilization Management & Referrals, Accounts Payable & Member Billing, or Tapestry CRM (Triplets)
- Preferred: Current Epic Tapestry Certification in one or more of the following: Benefits Engine Tapestry Claims Payer Contract Management Utilization Management & Referrals Accounts Payable & Member Billing Tapestry CRM (Triplets)
Benefits
- Competitive compensation and bonus opportunities
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid holidays and generous PTO
- Flexible work environment
- Opportunity to work alongside industry-leading healthcare consultants on impactful initiatives across the healthcare ecosystem
Company Overview