Note: The job is a remote job and is open to candidates in USA. Champions Group is a provider of home services specializing in heating, air conditioning, and plumbing services. The HVAC Maintenance/Sales Trainer will develop and deliver technical and sales training for HVAC sales and service teams, lead hands-on workshops, assess performance, support onboarding, and continuously improve training programs.
Responsibilities
- Develop and deliver training programs: Create engaging, comprehensive training sessions covering HVAC system fundamentals, service techniques, and sales strategies. Adapt the content to suit a variety of learning styles and knowledge levels
- Lead hands-on workshops: Facilitate interactive workshops to reinforce HVAC technical skills, including installation, troubleshooting, and maintenance procedures
- Sales skill development: Train existing technicians on key HVAC product features, effective selling techniques, upselling opportunities, and customer service best practices to maximize client satisfaction and drive revenue growth
- Conduct assessments and feedback: Regularly assess trainees' performance through quizzes, practical demonstrations, and role-play scenarios. Provide constructive feedback to support their growth and development
- Collaborate with department heads: Partner with sales, service, and operations managers to identify training needs and tailor content to address specific performance gaps or industry changes
- Onboarding new hires: Provide foundational training to new service team members, ensuring they are fully equipped to confidently perform their roles from day one
- Monitor industry trends: Stay up to date on the latest HVAC technologies, products, and service techniques, and incorporate this knowledge into training materials to keep the team current
- Continuous improvement: Gather feedback from trainees and department leads to refine and improve training programs, ensuring they remain relevant and effective
- Foster a positive learning environment: Encourage a culture of teamwork, learning, and inclusion where all employees feel valued, respected, and motivated to reach their full potential
Skills
- 5+ years of proven experience in HVAC sales, maintenance, and/or training
- Strong understanding of HVAC systems, sales and customer service best practices
- Exceptional communication and presentation skills
- Experience using learning management systems (LMS) or other training tools
- Ability to motivate and engage team members with diverse learning styles
- Willingness to travel, approximately 50% of your time, often staying overnight for work
Benefits
- Performance-based incentives
- Health insurance: Comprehensive medical, dental, and vision coverage.
- Retirement plan: 401(k) with company match.
- Paid time off: Generous vacation, holidays, and sick leave.
- Career growth: Opportunities for ongoing training and professional development.
- Company culture: A supportive and dynamic environment that values teamwork and employee satisfaction.
Company Overview