Note: The job is a remote job and is open to candidates in USA. AO operates within the American Income Division of Globe Life and serves working families, including members of labor unions, associations, veterans, and their families. The Remote Customer Service Representative / Benefits Advisor provides virtual customer service, explains life and health insurance benefits, assists with enrollment, and supports clients after enrollment.
Responsibilities
- Meet with clients through scheduled Zoom and phone appointments
- Connect with individuals and families interested in learning more about available benefits
- Ask questions to understand each client's needs and priorities
- Answer questions clearly, professionally, and accurately
- Provide personalized service throughout the client experience
- Maintain consistent communication and follow-up
- Build long-term relationships based on trust and professionalism
- Maintain accurate digital client records and documentation
- Explain available life, accident, and supplemental health insurance options
- Help clients understand coverage features and benefit choices
- Conduct needs-focused benefit reviews
- Provide personalized recommendations based on client needs
- Guide eligible clients through applications and enrollment
- Assist with required documentation and beneficiary information
- Help clients understand the coverage they select
- Conducting applicable policy and benefit reviews
- Assisting with beneficiary updates
- Answering policy-related questions
- Providing ongoing client support
- Helping clients navigate appropriate service and claims resources
- Maintaining accurate follow-up records
- Building long-term client relationships
Skills
- * Be at least **18 years of age**
- * Be physically located within the United States
- * Be legally authorized to work in the United States
- * Have access to a reliable computer or laptop
- * Maintain reliable high-speed internet
- * Have webcam and microphone capability
- * Maintain a quiet, professional workspace
- * Be comfortable communicating with clients through Zoom and phone
- * Be willing to complete required training
- * Be willing and able to obtain the appropriate **state Life & Health Insurance License**
- * Excellent verbal and written communication skills
- * Strong customer service and interpersonal abilities
- * Active listening and relationship-building skills
- * Positive and professional attitude
- * Self-motivation and personal accountability
- * Strong organizational and time-management abilities
- * Dependability and attention to detail
- * Problem-solving and critical-thinking skills
- * Comfort working independently from home
- * Ability to collaborate within a virtual team
- * Basic computer proficiency
- * Comfort using Zoom and web-based technology
- * Coachability and openness to feedback
- * Goal-oriented and performance-driven mindset
- * Commitment to ethical, client-focused service
- Experience in these areas may be especially helpful: **Customer Service • Member Services • Client Relations • Call Centers • Healthcare • Retail • Hospitality • Education • Administrative Support • Banking • Financial Services • Account Management • Sales • Military Service • Recruiting • Leadership**
Benefits
- 100% Remote / Work From Home
- Flexible Schedule
- Qualified Client Opportunities Provided
- No Traditional Cold Calling
- No Lead Purchasing Required
- Weekly Commission-Based Pay
- Performance Bonuses & Incentives
- Renewal & Residual Income Opportunities
- Training & One-on-One Mentorship
- Leadership & Career Advancement Opportunities
- Structured virtual onboarding
- Insurance licensing guidance and support
- Product and benefits education
- Customer service training
- Consultative sales development
- Client communication techniques
- Virtual presentation skills training
- Enrollment systems and procedures training
- Weekly coaching
- Professional development workshops
- Leadership training
- Professional representation and support through OPEIU Local 277, for qualifying representatives where applicable
- Company-supported life insurance, for qualifying representatives where applicable
- Medical insurance reimbursement, for qualifying representatives where applicable
- Accidental Death Benefit coverage, for qualifying representatives where applicable
- Leadership development programs
- Professional coaching and mentorship
- Recognition programs
- Performance bonuses, subject to applicable performance and qualification requirements
- Achievement awards, subject to applicable performance and qualification requirements
- Leadership recognition, subject to applicable performance and qualification requirements
- Professional conferences, subject to applicable performance and qualification requirements
- Team events, subject to applicable performance and qualification requirements
- Incentive travel opportunities, subject to applicable performance and qualification requirements
- Contests and performance rewards, subject to applicable performance and qualification requirements
- Additional career advancement opportunities, subject to applicable performance and qualification requirements
Company Overview