Note: The job is a remote job and is open to candidates in USA. AO | Globe Life is expanding its virtual team to serve working families, union members, veterans, and their families. The Online Customer Service Representative will conduct virtual client consultations, answer questions, explain insurance and benefits options, assist with applications and enrollment, and provide ongoing policy support and follow-up.
Responsibilities
- Meet with clients through scheduled Zoom and phone appointments
- Connect with individuals and families interested in learning about available benefits
- Listen carefully to client needs and concerns
- Answer questions clearly and professionally
- Explain available life, accident, and supplemental health insurance options
- Help clients understand coverage features and available choices
- Assist eligible clients with applications and enrollment
- Conduct applicable policy and benefit reviews
- Assist existing clients with beneficiary and policy-related service requests
- Provide ongoing follow-up and customer support
- Maintain accurate digital client records and documentation
Skills
- Be at least **18 years of age**
- Be physically located within the **United States**
- Be legally authorized to work in the United States
- Have access to a computer or laptop
- Maintain reliable high-speed internet
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
- Be comfortable using Zoom and web-based applications
- Be willing to complete required training
- Be willing and able to obtain the appropriate state **Life & Health Insurance License**
- Friendly and comfortable communicating with people
- A strong listener who enjoys helping others
- Professional, dependable, and organized
- Self-motivated and personally accountable
- Goal-oriented and willing to work toward measurable results
- Comfortable learning new technology
- Strong at problem-solving and critical thinking
- Able to manage your time independently
- Comfortable working from home
- Able to collaborate within a virtual team
- Coachable and receptive to feedback
- Interested in building a long-term career
Benefits
- 100% remote / work-from-home arrangement for U.S. residents
- Flexible scheduling opportunities
- Qualified client opportunities provided, with no traditional cold calling and no purchasing leads
- Weekly commission payments
- Performance-based bonuses
- Renewal and residual income opportunities
- Recognition incentives and additional performance-based rewards
- Leadership compensation as representatives advance
- Structured virtual onboarding and full training
- Insurance licensing guidance and support
- One-on-one mentorship
- Weekly coaching
- Leadership development programs
- Ongoing professional education and professional development events
- Medical insurance reimbursement opportunities for qualifying representatives, subject to eligibility and qualification requirements
- Company-supported life insurance for qualifying representatives, subject to eligibility and qualification requirements
- Accidental Death Benefit coverage for qualifying representatives, subject to eligibility and qualification requirements
- Union representation and professional support for qualifying representatives, subject to eligibility and qualification requirements
- Virtual technology and business resources for qualifying representatives, subject to eligibility and qualification requirements
- Company-sponsored incentive travel for representatives who qualify based on performance
- Leadership conferences for representatives who qualify based on performance
- Performance contests and awards
- Team recognition programs
- Opportunities for additional leadership advancement based on performance and qualification
Company Overview