Note: The job is a remote job and is open to candidates in USA. AO | Globe Life is seeking motivated professionals to join its virtual team as Remote Customer Service Representatives with potential advancement into leadership and management. The role involves serving clients and families through virtual appointments, explaining benefits and coverage options, assisting with applications and enrollment, maintaining client relationships, and following applicable insurance requirements while developing toward future leadership opportunities.
Responsibilities
- Meet with clients through scheduled Zoom and phone appointments
- Connect with individuals and families interested in available benefits
- Listen to client needs, questions, and financial protection priorities
- Provide personalized and professional customer service
- Explain available benefit and coverage options clearly
- Assist clients through applications and enrollment
- Conduct applicable benefit and policy reviews
- Assist existing clients with beneficiary and policy-related service needs
- Maintain accurate digital client records and follow-up
- Build long-term relationships through trust, professionalism, and consistent service
- Follow applicable company procedures and state insurance requirements
- Training and mentorship
- New representative development
- Team coaching
- Performance accountability
- Recruiting and team development
- Client relationship management
- Leadership communication
- Business development
- Team management
Skills
- * Excellent verbal and written communication
- * Strong customer service and interpersonal skills
- * Ability to build trust and meaningful client relationships
- * Active listening and problem-solving abilities
- * Professionalism and integrity
- * Self-motivation and personal accountability
- * Goal-oriented and performance-driven mindset
- * Strong organization and time management
- * Dependability and consistent follow-through
- * Comfort using computers and virtual technology
- * Ability to work independently from home
- * Ability to collaborate effectively with a remote team
- * Coachability and willingness to receive feedback
- * Leadership potential and initiative
- * Desire for long-term professional advancement
- Previous experience in these areas can be helpful:
- **Customer Service • Client Relations • Sales • Retail • Hospitality • Healthcare • Education • Banking • Financial Services • Call Centers • Administrative Support • Recruiting • Account Management • Military Service • Team Leadership • Management**
- ### **Previous insurance or management experience is not required.**
- * Be at least **18 years of age**
- * Be physically located within the **United States**
- * Be legally authorized to work in the United States
- * Have access to a reliable computer or laptop
- * Maintain reliable high-speed internet
- * Have webcam and microphone capability
- * Maintain a quiet, professional workspace
- * Be comfortable conducting business through Zoom and phone
- * Be willing to complete required training
- * Be willing and able to obtain the appropriate state **Life & Health Insurance License**
- Because representatives discuss and enroll clients in insurance products, candidates must obtain the appropriate **state Life & Health Insurance License before performing activities requiring licensure**
Benefits
- 100% remote / work-from-home arrangement
- Flexible scheduling opportunities
- Qualified client opportunities provided
- No traditional cold calling or lead purchasing required
- Weekly commission payments
- Performance-based bonuses
- Renewal and residual income opportunities
- Leadership incentives
- Team-based compensation when applicable
- Recognition and achievement incentives
- Structured virtual onboarding
- Insurance licensing guidance and support
- Product and benefits education
- Customer service training
- Consultative sales development
- Virtual presentation skills training
- Client relationship management training
- Weekly coaching
- One-on-one mentorship
- Leadership development programs
- Team-building strategies
- Ongoing professional education
- Medical insurance reimbursement opportunities for qualifying representatives
- Company-supported life insurance for qualifying representatives
- Accidental Death Benefit coverage for qualifying representatives
- Union representation and professional support for qualifying representatives
- Virtual business technology and resources for qualifying representatives
- Company-sponsored incentive travel for strong performance
- Leadership conferences
- Professional development events
- Achievement awards
- Recognition programs
- Team experiences
- Additional advancement opportunities
- No daily commute
Company Overview