Note: The job is a remote job and is open to candidates in USA. AO (American Income Division), part of the Globe Life family of companies, provides supplemental life, accident, and health benefits to working families. The Entry-Level Customer Support Representative will support clients virtually by explaining benefits and coverage, assisting with applications and policy updates, maintaining client relationships, and participating in ongoing training and mentorship.
Responsibilities
- Meet with clients virtually through Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Explain products, services, and policy information in a clear, professional manner
- Assist clients with applications, enrollment, and policy updates
- Provide ongoing customer service and follow-up support
- Maintain accurate client records and documentation
- Build strong, long-term client relationships through trust and professionalism
- Deliver exceptional customer service during every interaction
- Help clients make informed decisions about protecting themselves and their families
- Maintain consistent communication throughout the client experience
- Participate in ongoing virtual training and mentorship programs
- Attend leadership development workshops and coaching sessions
- Learn industry products, systems, and best practices
- Strengthen communication, customer service, and leadership skills
- Collaborate with a supportive remote team
Skills
- Excellent communication and interpersonal skills
- Strong customer service mindset
- Positive attitude and willingness to learn
- Self-motivation and accountability
- Strong organizational and time-management skills
- Ability to work independently in a remote environment
- Adaptability and problem-solving abilities
- Professionalism and integrity
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Appropriate state Life & Health Insurance License before conducting licensed insurance activities
- Experience in any of the following is beneficial:
- Customer Service
- Client Relations
- Healthcare
- Retail
- Hospitality
- Education
- Sales
- Administrative Support
- Call Center Operations
Benefits
- 100% remote work from anywhere within the United States
- Flexible scheduling options
- Performance-based bonuses
- Leadership incentives
- Recognition programs
- Structured onboarding and training
- Weekly virtual coaching
- Leadership mentoring
- Ongoing professional development
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Residual income opportunities through client renewals
- Union-supported work environment
- Leadership conferences and incentive travel
- Industry-leading virtual technology and collaboration tools
- Training, mentorship, licensing guidance, and ongoing professional development are provided
- Opportunities for professional growth and advancement
Company Overview