Note: The job is a remote job and is open to candidates in USA. American Income Life, through its American Income Division (AO), provides supplemental life, accident, and health benefits to working families and operates in a virtual work environment. The Customer Service Associate serves clients through virtual appointments, educating them about benefits and coverage options, answering questions, assisting with applications and enrollment, and building ongoing client relationships.
Responsibilities
- Meet with clients virtually through Zoom and scheduled phone appointments
- Build meaningful, long-term relationships through exceptional customer service
- Answer questions regarding supplemental benefits and available coverage options
- Review existing policies and explain available solutions
- Assist clients with applications, enrollment, and benefit updates
- Schedule follow-up appointments and maintain ongoing communication
- Maintain organized electronic client records and documentation
- Resolve client questions with professionalism and empathy
- Deliver a positive experience during every client interaction
- Collaborate with teammates to ensure outstanding service
Skills
- Excellent communication and interpersonal skills
- Positive attitude and eagerness to learn
- Strong work ethic and accountability
- Customer-focused mindset
- Professionalism and integrity
- Adaptability and problem-solving abilities
- Organization and attention to detail
- Ability to work independently in a remote environment
- Coachability and openness to feedback
- Desire for continuous personal and professional growth
- Be at least 18 years of age
- Be legally authorized to work in the United States
- Have access to a computer or laptop
- Maintain reliable high-speed internet
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
- Be at least 18 years of age and legally eligible to work in the United States
- Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
- Self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement
- Experience in any of the following fields is beneficial but not required:
- Customer Service
- Client Relations
- Retail
- Hospitality
- Healthcare
- Banking
- Sales
- Administrative Support
- Call Center Operations
- Education
- Account Management
Benefits
- 100% remote work from anywhere within the United States
- Flexible scheduling
- Work from home with no daily commute
- One-on-one mentorship
- Weekly coaching and virtual training
- Leadership guidance and development
- Comprehensive onboarding
- Ongoing professional development
- Product and industry training
- Professional skill-building workshops
- Performance-based promotions and management opportunities
- Weekly pay
- Performance-based bonuses
- Residual income opportunities
- Leadership incentives
- Recognition programs and advancement rewards
- Medical reimbursement program for eligible representatives
- Company-supported life insurance for eligible representatives
- Leadership conferences for eligible representatives
- Incentive travel and recognition programs for eligible representatives
- Union-supported work environment
- Modern virtual systems, collaboration tools, communication tools, and technology
- Training, mentorship, licensing guidance, and ongoing professional development
- Commission-based, performance-driven compensation
Company Overview