Note: The job is a remote job and is open to candidates in USA. Cisco is a technology company developing solutions that connect and protect organizations in the AI era. The Employee Relations Consultant will conduct complex employee relations investigations, maintain case documentation, advise on disciplinary actions and policy interpretation, and coach managers and employees. The role also collaborates with HR, legal, and cross-functional teams to support global employee relations programs and workplace culture.
Responsibilities
- Conduct ER investigations and recommend appropriate actions consistent with Cisco’s policies and practices
- Maintain comprehensive case records and document investigation findings
- Independently manage assigned casework, providing timely communication to relevant parties and bringing investigations to closure quickly and definitively
- Remain respectful and empathetic in face of difficult and uncomfortable situations surrounding an investigation
- Advise on disciplinary action recommendations for matters handled by other groups
- Advise People Partners, cross-functional partners, and managers on ER matters and policy interpretation
- Coach and counsel management and employees daily on a variety of complex ER case matters
- Consult and collaborate with Global ER, P&C peers, Employee Legal team and other cross-functional team members and partners
- Communicate with all levels of the enterprise, including executive management
- Participate in the improvement, design and education delivery of global programs managed within the team
- Uphold and integrate Cisco’s Guiding Principles in all actions, decisions and interactions
- Foster a culture of integrity, respect, and accountability in every aspect of Employee Relations
Skills
- A bachelor's degree or equivalent work experience in Human Resources, Business Administration, Psychology, or related field
- 6+ years of Human Resources or Employee Relations experience, with at least 3 years of investigation experience
- 2+ years' experience working in multi-national company
- Technically proficient in Microsoft tools including Word, Excel, PowerPoint
- Demonstrated experience in collaborating and supporting business objectives
- Exercise solid judgment and ownership of the decision-making process
- Extensive use of leadership and influence skills as well as objectivity
- Demonstrated ability to influence all levels of management
- Ability to work independently with confidence and low supervision
- Solid presentation/training delivery
- Embrace collaboration, fast-paced environments, desire to learn, achieving results, earning trust, crafting strategy and leading change through productive disruption
- Excellent with multi-tasking and managing high case volume
- Exude calmness under high pressure fast paced environment
- Ability to lead HR strategy discussions and generate plans for implementation in accordance with Cisco philosophy and culture
- Embrace emerging AI tools to improve efficiency while balancing the critical human element of employee advocacy and workplace culture
- Experience with HR Acuity for employee relations case management and documentation
Benefits
- U.S. employees are offered medical, dental and vision insurance, subject to Cisco’s plan eligibility rules.
- A 401(k) plan with a Cisco matching contribution.
- Paid parental leave.
- Short- and long-term disability coverage.
- Basic life insurance.
- Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
- 1 paid day off for the employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco.
- Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees.
- Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use, subject to availability and some business limitations.
- 80 hours of sick time off provided on the hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward from one calendar year to the next.
- Additional paid time away may be requested to deal with critical or emergency issues for family members.
- Optional 10 paid days per full calendar year to volunteer.
- For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.
- US Remote / Hybrid work arrangement.
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