Note: The job is a remote job and is open to candidates in USA. CVS Health is building a more connected, convenient, and compassionate health experience. The Senior Manager, Client Business Analytics Consultant provides customer-facing healthcare analytics and medical claims and economics reporting, turning customer data into actionable insights. The role oversees analytics work, advises on trends and cost mitigation, collaborates with account and clinical teams, and supports strategic customer relationships.
Responsibilities
- Provide day-to-day oversight of customer-facing, analytics work and correspondence. Set priorities for that work, ensuring that appropriate resources are aligned to the needs of our field partners and their customers
- Effectively collaborate with field leaders, making certain to understand their business retention and growth objectives and how the work of the AC can best support those objectives
- Provide proactive trend advising and cost mitigation strategies
- As needed, work directly with the customer in a strategic advisory role. Work closely with Plan Sponsor reporting routine reporting partners to advise on the most recent trends and necessary updates
- Work closely with Clinical Program Consultant to provide fluid, combined financial and clinical, reporting, and trusted advising
Skills
- Minimum of 5-8 years of healthcare industry experience interpreting/analyzing all aspects of a customer's experience (financial results, medical management results, population health, effectiveness of incentive/wellness strategies, etc.). Experience must include using data across the spectrum of a customer's products/results to tell the ‘story', connecting the dots between various strategies and results and ultimately identify, value, and communicate areas of opportunity
- Strong understanding of Medical Economics concepts like: Value Based Care arrangements, monitoring/mitigating medical costs, basic provider/network concepts, partnering with PSL on operational claim research
- Demonstrated relationship management skills at the senior level; capacity to quickly build and maintain credible relationships at varying levels of the organization simultaneously in client facing role
- Must have demonstrated ability to think strategically in an independent manner and ‘out of the box' versus accepting the status quo
- Strong technical skills in all Microsoft Office Applications is required
- Must possess the ability to manage multiple projects at one time and be able to work cross functionally within the organization to achieve goals
- Strong communication skills
- Able to articulate (verbally and written) complex business results, issues, and strategies in a clear, concise, and confident manner to all levels and positions of an organization (internal and external)
- Must have strong knowledge of claim coding (CPT/DRG, etc.), provider networks, benefit designs, healthcare products/funding, medical management programs and financial acumen
- Bachelor's degree/specialized training/relevant professional qualification
- Advanced proficiency in Excel
- Experience with reporting/analytic applications is preferred
- Knowledge of SQL / SAS / GCP programming is a plus
- East Coast preferred
Benefits
- This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- This position also includes an award target in the company’s equity award program.
- This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
- Medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
- The position may be remote or hybrid anywhere in the US depending on candidate location and commute to a hub location.
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