Note: The job is a remote job and is open to candidates in USA. Octave is a modern behavioral health practice delivering accessible, evidence-based individual, couples, and family therapy through in-person and virtual clinics. The Director, Business Operations partners with the VP of Operations to lead business operations, analytics, program management, and operational efficiency, translating company strategy into scalable plans and measurable results.
Responsibilities
- Develops, coordinates, and implements systems, policies, procedures, and productivity standards
- Provide leadership and guidance to the team, ensuring the achievement of goals and objectives
- Foster a positive and collaborative work environment
- Oversee the planning, execution, and completion of projects and initiatives within the team
- Establish and monitor operational processes and workflows to enhance efficiency and productivity
- Streamline operational processes, enhance efficiency, and improve overall organizational performance
- Implement best practices, monitor key performance indicators (KPIs), and develop strategies to achieve operational excellence
- Set the analytical agenda for access, supply, and network optimization, connecting demand, provider capacity, and payer participation to growth and operating decisions
- Lead analysis on retention, segmentation, utilization, and other critical metrics, creating a consistent business-intelligence approach across Octave
- Develop business cases and recommendations for new markets, channels, service lines, partnerships, and strategic transactions
- Lead Octave’s portfolio of cross-functional launches and transformations, including new payers, geographies, channels, service lines, integrations, and internal capabilities
- Establish clear governance, ownership, milestones, dependencies, and escalation paths; surface risks and tradeoffs with decision-ready recommendations
- Build reusable playbooks that make each successive launch faster, more predictable, and less resource-intensive
- Build workforce-planning capabilities, including demand and capacity forecasting, staffing models, scheduling optimization, and resource allocation
- Lead workflow redesign, process standardization, automation, and tooling improvements that help Octave scale without compromising access, quality, or team experience
- Establish service levels and performance rhythms, using proactive insights to identify bottlenecks and measure productivity, capacity, quality, and financial impact
- Lead and develop a high-performing team across business operations, analytics, program management, and operational excellence
- Translate company strategy into operational priorities and own annual and quarterly planning cadences for Operations
- Serve as a thought partner to the VP of Operations and senior leaders, incubating new capabilities and driving high-impact work that falls between existing teams
- Build a culture of high standards, collaboration, and ownership while improving how the team uses data, tools, and AI to deliver results
Skills
- • 6+ years of experience in business operations, strategy and operations, program leadership, operational excellence, or a comparable field. With at least 3 years in management consulting or investment banking
- • A track record of structuring ambiguous problems, developing analytically rigorous recommendations, and translating them into operating plans and measurable results
- • Experience leading multiple complex, cross-functional initiatives and creating accountability across teams you do not directly manage
- • Strong quantitative and financial acumen, including advanced Excel or Google Sheets modeling and experience with forecasting, business cases, unit economics, performance metrics, and executive-level analysis
- • Exceptional organization and follow-through, with the ability to manage a broad portfolio without losing sight of critical details
- • Strong written and verbal communication skills, including the ability to produce crisp decision memos and executive presentations that make complex issues clear, synthesize tradeoffs, and drive decisions
- • People-leadership experience and a demonstrated ability to coach and develop high-performing teams
- • High agency and autonomy: you identify the highest-leverage problems, create momentum without waiting for perfect direction, and take ownership through measurable results
- • Strong systems thinking: you can turn messy workflows and one-off solutions into simple, durable mechanisms, including operating cadences, playbooks, SLAs, dashboards, and clear handoffs
- • Comfort operating in a dynamic environment where priorities evolve and the path is not always predefined
- • Practical experience using AI tools to improve analysis, workflow design, decision support, or team productivity
- • Prolonged periods sitting at a desk and working on a computer
- • Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet
- • Must be able to observe and communicate information on company provided laptop
- • Move up to 10 pounds on occasion
- • Must be eligible to work in the United States without sponsorship now or in the future
- • Experience at a top-tier strategy consulting firm followed by 3–5 years in an operating, strategy, or business operations role
- • MBA, another relevant advanced degree or equivalent experience
- • Experience in healthcare, a technology-enabled services business, a marketplace, or another environment where supply, demand, access, and service quality must be managed together
- • Experience building or leading one or more of the following capabilities: business operations, program management, workforce management, operations analytics, continuous improvement, or automation
- • Familiarity with SQL, business-intelligence tools, workforce-planning systems, or other analytical and operational technologies; direct hands-on expertise is helpful but not required
Benefits
- This role is eligible to participate in Octave’s equity program via Stock Options, subject to the terms of the applicable Equity Incentive Plan.
- New full-time employees receive a $300 equipment reimbursement to support a home office setup.
- Full-time employees are eligible for a monthly reimbursement of up to $75 for internet and cell phone related expenses.
- Health & Wellness: Choose what works best for you with one High Deductible Health Plan (HDHP) and two PPO medical plan options, plus comprehensive Dental and Vision coverage.
- Medical Support: Enjoy access to a company-sponsored membership with One Medical for convenient, modern care.
- Retirement: Plan for your future with a 401(k) that offers both traditional and Roth options.
- Paid Time Off: Time to recharge matters. Take advantage of a generous time off policy, up to 15 paid company holidays, and accrued sick time.
- Financial Protection: company-paid Life, AD&D, and Disability insurance, plus optional extras like Pet, Legal, and Worksite plans (Critical Illness, Hospital Indemnity, and Accident).
- Full-time employees can take paid bonding leave after 6 months, whether it’s a new baby, adoption, or foster placement. Time off increases with tenure.
- Professional development reimbursement for role-related growth opportunities.
Company Overview