Note: The job is a remote job and is open to candidates in USA. Best Buy Health develops technology and services that support customers’ health and safety needs. The Direct Sales Representative connects with customers and caregivers through inbound calls, uses a consultative sales approach to recommend Lively products and services, closes sales, activates services, and meets performance goals.
Responsibilities
- Work during scheduled shifts to answer high volumes of inbound sales calls from existing and/or new customers, following SOPs and ensuring adherence to quality and legal standards
- Apply active listening skills to understand and identify customer needs in order to provide relevant, accurate information on Lively products and services and recommend appropriate solutions
- Effectively and efficiently close sales of products, upgrades, and additional value-added services to maximize value to the customer
- Become an expert on the Lively product line and understand specific features and limitations of each product, package, and service feature; stay up to date on pricing plans and available promotions
- Configure and maintain a remote workstation, including hardware setup (e.g., multiple screens, docking stations) and software applications (e.g., CRM tools, VPN access)
- Meet or Exceed key performance indicators, goals and objectives on a monthly basis
- Learn and utilize team tools and sales software and payment systems, adopting new systems and processes as required
- Develop and tailor sales approach and skillset by incorporating feedback and coaching from team leaders and supervisors
- Understand the role that Lively products and services play in the broader spectrum of Best Buy Health offerings
- Activate new lines of service for phones/devices purchased through retail partners as required
- Other duties as assigned
Skills
- 1 Year of sales experience required
- 1 Year of experience interfacing with customers and applying interpersonal skills to meet customer needs
- 1 Year of experience meeting/exceeding clearly defined performance metrics
- 1 Year of experience working with a computer including proficiency in typing, navigating across multiple applications at once, and with Microsoft Office Suite including Outlook, Teams, etc
- 1 year working in a call center environment
- 1 year working in an inbound sales environment
- Experience using Sales Software including Costguard, Microsoft Analytics CRM, Salesforce or similar
Benefits
- Uncapped commissions
- This role is remote eligible, which means you would work virtually from home or another non-Best Buy location.
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
- Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility.
- Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
- Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results.
Company Overview
Company H1B Sponsorship