Note: The job is a remote job and is open to candidates in USA. Waste Connections is looking for a Customer Service Representative to join the team in Rockford, IL. The role involves answering customer calls, processing orders, and resolving service-related issues while ensuring a high level of customer satisfaction.
Responsibilities
- Answering customer calls and processing customer orders for new service, discontinuance, or changes in service
- Accepting payments from customers, researching customer billing inquiries and updating customer account information
- Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues
- Other duties as assigned
Skills
- Excellent verbal and written communication skills
- 2 years of high volume Customer Service experience preferred
- Experience with Microsoft Word, Excel and Outlook
Benefits
- 401(K) with company match; let us help you save for your future
- Healthcare; Medical, Dental, Vision
- Employee Assistance Mental Health Program
- Emergency Travel Assistance
- Prepaid Legal Plan
- Scholarship Opportunities for kids
- Employee Stock Purchase Plan
- Employee Relief Fund
- Insurance: Life, Short Term/Long Term Disability
Company Overview