Note: The job is a remote job and is open to candidates in USA. Peraton is a national security and enterprise IT provider supporting government and military missions. The Customer Technical Support Representative 6 serves as a Tier 2 subject matter expert providing advanced sustainment, deployment, troubleshooting, lifecycle support, and operational readiness for JOMIS Health Care Delivery mobile and web applications and related platforms.
Responsibilities
- Serve as a Tier 2 technical expert for JOMIS HCD mobile and web applications, providing advanced troubleshooting, root‑cause analysis, and problem resolution for incidents escalated from Tier 1 support
- Provide sustainment and operational support for all HCD capability components, including application services, hosting environments, mobile devices, system configurations, and data workflows across enterprise, disconnected, and tactical settings
- Support deployment activities, including environment preparation, configuration validation, installation guidance, version upgrades, system integration testing, and post‑deployment functional verification
- Collaborate with engineering, product teams, cybersecurity, and hosting/platform operations to ensure stable, secure, and compliant application performance
- Monitor system health, logs, and performance metrics; identify issues early and recommend improvements to enhance reliability, usability, and operational readiness
- Maintain deep knowledge of mobile device management (MDM) platforms, secure application distribution processes, and DoD mobility and hosting standards
- Assist in documentation development, including SOPs, troubleshooting guides, knowledge articles, deployment checklists, and system configuration references
- Support change management processes including release readiness, coordinated updates, and communication for system changes affecting the operational user community
- Provide expert guidance to end users, training leads, and support technicians regarding HCD workflows, system functionality, and operational use cases
- Participate in technical working groups, configuration control boards, and readiness reviews as a recognized SME for HCD capabilities
- Ensure compliance with DoD cybersecurity, RMF controls, data handling policies, and accreditation requirements across mobile and hosting platforms
Skills
- Experience supporting DoD health IT systems, operational medical applications, or similar enterprise mobile/web systems in a Tier 2 or SME capacity
- Strong understanding of JOMIS, HCD capabilities, or equivalent operational medical information systems
- Proficiency with mobile platforms (iOS/Android), MDM/MAM solutions, secure application deployment methodologies, and related hosting environments
- Experience with system sustainment workflows, incident response processes, and technical troubleshooting in enterprise and field environments
- Familiarity with DoD cybersecurity compliance requirements (RMF, STIGs, PKI, mobile security)
- Ability to analyze complex system issues collaboratively and communicate technical concepts clearly to both technical and non‑technical stakeholders
- Prior experience supporting systems in deployed, disconnected, or tactical military environments
- Knowledge of medical workflows, Health Care Delivery concepts, or operational clinical support systems
- Experience engaging with product owners, developers, and integration teams in Agile/DevSecOps environments
- Strong documentation, communication, and customer support skills
- BS 0-2 Years or HS 6-8
- Must be a US Citizen
- Active Public Trust T3 Clearance/ or ability to obtain one
- Primary work locations in San Antonio, TX, and Falls Church, VA. Remote work may be possible with approval from the customer
- Current active IAT II certification (Security+) with related Computing Environment (CE) Splunk certifications to comply with DoD 8570 and DoD 8140.03 requirements
- ITIL4/5 Foundations Certification
- Experience working within Military Health and Operational Medicine environments
- Familiarity with ServiceNow (MHSSHD) ITSM ticketing system
- 4+ years providing enterprise level application and IT service level support
Benefits
- Remote work allowed 100%
- Employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay
Company Overview