Note: The job is a remote job and is open to candidates in USA. Greystar is a global real estate platform specializing in rental housing, property management, investment management, development, and construction services. The Source-to-Contract Operations Advocate provides day-to-day supplier support, including supplier record maintenance, compliance and credentialing coordination, help desk support, reporting, and process improvement for an assigned portfolio.
Responsibilities
- Assist assigned portfolio with the supplier compliance program, third-party credentialing processes, and e-procurement system, including ongoing training on these systems
- Maintain supplier record setup and attributes across property accounting systems, ensuring accuracy and compliance with owner requirements
- Maintain working knowledge of supplier requirements and order/invoice processing procedures to ensure consistent process adherence
- Assist third-party suppliers with onboarding, registration, and general inquiries related to compliance and credentialing requirements
- Serve as an escalation point for bank account validation exceptions, conducting additional supplier outreach when automated validation checks fail
- Provide ongoing support by maintaining the Help Desk queue and responding to tickets and emails within established timeframes
- Interact with accounting, operations, and other departments to ensure changes and processes are understood and followed
- Escalate complex or higher-priority issues to the Sr. S2C Operations Advocate or Manager, S2C (Upstream) – Operations, as needed
- Complete financial, administrative, and other reports and analyses as assigned
- Participate in ongoing process improvement through review and feedback on assigned portfolio processes
- Maintain relationships with team members and property-level stakeholders to support consistent execution
Skills
- Demonstrated ability to read, write, and communicate effectively with team members and property-level stakeholders
- Proficiency in word processing, spreadsheet, property management, and database management tools
- Basic mathematical skills necessary to complete financial records, budgets, and other fiscal reporting information
- Strong attention to detail and follow-through on assigned portfolio tasks
- Comfortable managing a Help Desk queue and responding to routine tickets within SLA
- Effective, clear communicator with property-level and cross-functional stakeholders
- Eager to learn supplier compliance processes and systems; open to coaching from senior team members
- Organized, with the ability to manage multiple ongoing requests across an assigned portfolio
- Property & Casualty Insurance license preferred; applicable experience will also be considered
- Prior experience in the multi-family real estate industry (e.g., as a Community Manager) preferred, but not required
- Relevant experience in procurement, accounts payable, or property operations; college degree a plus but not required
Benefits
- Eligible for a quarterly or annual bonus program based on individual and company performance for corporate positions.
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service. Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
- This position may be performed remotely anywhere within the United States except the state of Alaska.
Company Overview