Note: The job is a remote job and is open to candidates in USA. ADM is a global leader in agricultural origination and processing, human and animal nutrition, and ingredient solutions. The Customer Support Representative provides customer-focused support for shipments, processes orders and inquiries, coordinates with internal and external teams, and helps ensure reliable delivery, documentation, and invoicing.
Responsibilities
- Create excellent relationships with customers and be responsive to their needs
- Obtain strong working knowledge of ADM products
- Obtain strong working knowledge of ADM systems
- Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt
- Work closely with internal and external colleagues to confirm on time delivery and accurate documentation
- Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc
- Log pertinent case detail within ADM systems to provide transparency to items needing further review
- Assist with accounts receivable efforts
- Review various reports to confirm delivery, proper invoicing, etc
- Prepare general business correspondence
- Coordinate other functions as needed
Skills
- A service-oriented focus on both internal and external customers
- Strong written and verbal communication skills
- Ability to collaborate in a team-oriented environment
- A positive customer centric disposition
- Proficiency in Microsoft Excel, Word and Outlook
- The ability to learn web-based and other computer applications as needed
- Excellent keyboarding skills
- Decision-making abilities
- Multitasking
- The ability to adapt to adapt to a constantly changing environment
- Attention to detail
- Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone
- Bachelor's degree or previous Customer Support experience is preferred
- Experience using internal systems (i.e. – contract, order, inventory and accounts receivable computer systems) is preferred
Benefits
- There is opportunity for career growth within this group as the Customer Support Team is committed to improving processes and driving efficiencies.
- Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
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