Note: The job is a remote job and is open to candidates in USA. Bravia Services is hiring a Customer Support Representative-II to support the Meal Manager program within Emerging Categories Operations. The role provides operational support, resolves customer and fulfillment issues, monitors service quality, improves processes, and supports pilot programs while collaborating with customers, merchants, Dashers, and internal teams.
Responsibilities
- Provide daily and hourly operational support and quality management for the Meal Manager program
- Interact regularly with customers, merchants, and Dashers to resolve issues and provide timely support
- Follow, execute, and provide feedback on standard operating procedures (SOPs)
- Identify fulfillment, delivery, and service issues before they become widespread or recurring problems
- Use internal tools and support platforms to investigate, document, and resolve customer and operational issues
- Monitor operational performance and escalate issues when appropriate
- Contribute to the development and improvement of processes based on recurring customer and operational trends
- Support the launch and execution of pilot programs and new initiatives as the business continues to grow
- Adapt quickly to changing priorities, processes, and business requirements
- Collaborate with cross-functional teams to improve the overall customer and operational experience
Skills
- Hands-on experience with Slack is required
- Experience with customer support platforms such as Zendesk or Salesforce is required
- Excellent verbal and written communication skills
- Strong attention to detail and ability to manage multiple priorities
- Ability to adapt quickly to changing business needs and operating environments
- Experience in last-mile logistics, delivery operations, or customer service
- Experience in account management is highly desirable
- Experience with SQL is a plus
- Strong problem-solving and analytical skills
- Ability to work independently while effectively collaborating with a team
Company Overview