Note: The job is a remote job and is open to candidates in USA. Unco Data Systems Inc has been providing support to water treatment companies and other industries since 1969. They are seeking a Customer Support Associate to provide subject matter expertise on WorkWare software solutions and assist customers with technical issues, ensuring exceptional customer support.
Responsibilities
- Respond to customer inquiries via email or phone calls and provide timely solutions or resolutions
- Determine when to escalate unresolved or critical issues to programmers
- Develop instructional materials for end users and deliver user-focused training sessions on platform features
- Facilitate project coordination in response to customer needs, developing timelines and desired outputs
- Work jointly with team members on project initiatives, balancing workload and sharing insights
- Oversee customer relationships offering additional products to assist dealerships with their business needs
Skills
- Demonstrating initiative in problem-solving while being tech savvy
- Quick and independent learner
- Team player who is adaptable when priorities change
- Experience in customer-facing troubleshooting role
- Ability to detect workflow inefficiencies
- Skilled in delivering concise and impactful communication
- A willingness to ask questions and explore unfamiliar problems
- Able to travel to customer locations
- Experience in water treatment, HVAC, plumbing, or other service industries
- Familiar with Windows and Microsoft products
- Willingness to create marketing materials and review digital platforms
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